What are the responsibilities and job description for the Bank Teller/New Accounts position at FirsTier Bank?
The Bank Teller/New Account Representative will be the first point of contact for customers, both in person and over the telephone. Provides superior customer service, in a friendly and courteous manner.
Duties/Responsibilities:
- Cashes checks and disburses funds after verifying signatures and sufficiency of funds to support withdrawals.
- Accepts deposits, confirming accuracy of transaction.
- Prepares, verifies, and issues cashiers' checks.
- Enters transactions in bank's recordkeeping system, recording all transactions and producing customer receipts.
- Calculates daily transactions using appropriate technology.
- Balances all monies in cash drawers at the end of shifts.
- Maintains a work area that ensures the safety of all negotiable instruments and confidential records.
- Answers customer inquiries and refers customers to appropriate personnel.
- Provides information and answers questions regarding bank products, services, interest rates, fees and bank policies.
- Ability to open a variety of new accounts for customers including checking, certificates of deposits, savings, IRA's and others.
- Identifies and capitalizes on opportunities to promote new banking services.
- Use the essential skills of effective communication and listening to meet the financial needs of customers and develop customer relationships.
- Other duties as assigned by branch management.
Job Type: Full-time; Monday to Friday; 40 hours per week
Physical setting: Professional Office
Work Location: In person
Qualifications:
- Customer Service & Cash Handling: 2 years (required)
Skills/Abilities:
- Excellent verbal communication skills.
- Excellent math skills.
- Trustworthiness and the ability to act with integrity.
- Thorough understanding of customer service.
Physical Requirements:
- Must be able to lift up to 15 pounds.
- May need to stand for long periods of time.
Education and Experience:
- High school diploma or equivalent is required.
- Previous experience working directly with the public preferred.
- FISERV experience desired
