Assistant District Operations Director

SUMMARY OF RESPONSIBILITIES

The Assistant District Operations Director will provide support to the District Operations Director with overall portfolio management support in all aspects of property operations.  This includes monitoring, evaluating, and communicating ongoing operational activities for newly acquired and stabilized homes. This role is responsible for ensuring a positive resident experience for the portfolio including, but is not limited to assisting with rent collection, resident inquiries and escalations, maintenance resolution (level 1 escalations for assigned portfolio as well as level 2 escalations portfolio wide) and Section 8 compliance and abatement prevention. Additionally, this role will oversee and manage the Rent Assistance programs including rent deferment/forgiveness/transitional programs and directly responsible for the Section 8 portfolio for the market throughout the Indianapolis District.

ESSENTIAL DUTIES

• Review market financial reporting and performance metrics
• Assist with the daily, weekly, and monthly management of market delinquency/debt collections
• Manage Portfolio resident relations including high priority escalations
• Review all payments/ledger adjustments to ensure timely and accurate data
• Quality Assurance spot checks to ensure compliance on all company policies & procedures
• Reinforce adherence to all FHA & Section 8 Compliance regulations
• Lead daily workflow processes with an accelerated level of organization and appropriate priority
• Provide inspirational and engaging leadership to yield a strong, collaborative, and productive team
• Oversee the market Section 8 portfolio including newly acquired and stabilized properties
• This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need.
• Maintain an active real estate license in all markets in assigned portfolio and adhere to company real estate license requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORKING CONDITIONS

• Primarily working indoors, office environment (Min 4 days/week)
• Between 10-25% travel time
• May sit for several hours at a time
• Prolonged exposure to computer screens
  
  

REQUIRED EDUCATION AND EXPERIENCE

• Bachelor’s Degree
• 7 years of progressive property management experience in either single family or multi-family rental industry with Section 8 compliance experience
• 5 years proven management experience leading teams
• Valid Driver’s License
• Intermediate Technology expertise (Microsoft Office Suite)
• Ability to obtain IN & IL Real Estate License within 120 days of hire date

PREFERRED EDUCATION AND EXPERIENCE

• Experience working in a fast pace, high-growth company
• Degree in Business
• An active real estate license in the applicable state of practice is required
• 5 years of Extensive Section 8 compliance management
• 10 years of management experience leading productive teams
• Yardi software expertise
• Strong Customer Service & Conflict Management Experience
• Strong maintenance management resolution

REQUIRED KNOWLEDGE

• Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Building and Construction — Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads 

REQUIRED SKILLS

• Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one
• Negotiation — Bringing others together and trying to reconcile differences.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action
• Time Management — Managing one's own time and the time of others.
• Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job
• Management of Financial Resources — Determining how money will be spent to get the work done, and accounting for these expenditures
• Speaking — Talking to others to convey information effectively
• Writing — Communicating effectively in writing as appropriate for the needs of the audience.

WORK STYLES & BEHAVIORS

• Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
• Persistence — Job requires persistence in the face of obstacles
• Initiative — Job requires a willingness to take on responsibilities and challenges
• Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks
• Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
• Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace

FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.

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