Client Care Coordinator (Non-Medical Home Care)

Job Summary:

The Client Care Coordinator in a non-medical home care setting plays an essential role in ensuring that clients receive the highest level of personalized, non-medical care services at home. This position involves coordinating home care schedules, managing client and caregiver relationships, handling client inquiries, and providing ongoing support to ensure that all clients’ needs are met in a timely and compassionate manner. The ideal candidate is detail-oriented, an excellent communicator, and can handle multiple tasks in a fast-paced environment.

Key Responsibilities:

Client Communication:

• Serve as the primary point of contact for clients and their families, addressing questions, concerns, and care-related inquiries.
• Maintain regular communication with clients to monitor their satisfaction with the services provided.
• Provide updates to clients and their families about care plans, caregiver assignments, and any necessary changes to service.

Caregiver Scheduling & Coordination:

• Coordinate caregiver schedules to ensure that clients receive appropriate care at the agreed-upon times.
• Ensure that caregiver shifts are filled and manage any last-minute schedule changes or call-outs.
• Match caregivers to clients based on their needs, preferences, and caregiver skill sets.
• Client Onboarding & Intake:
• Guide new clients and their families through the onboarding process, explaining care services, policies, and procedures.
• Conduct intake assessments to determine client needs, preferences, and care requirements.
• Create detailed client care plans in collaboration with families and caregivers, ensuring services align with client expectations.

Care Plan Monitoring & Adjustments:

• Regularly review and assess clients’ care plans to ensure they continue to meet their needs.
• Work with clients, families, and caregivers to adjust care plans as necessary, ensuring any changes in the client’s condition or preferences are addressed promptly.
• Problem Resolution:
• Address any client or caregiver concerns or complaints, working to resolve issues in a professional and efficient manner.
• Escalate complex or unresolved matters to management as needed.
• Quality Assurance & Follow-Up:
• Conduct regular follow-up calls with clients and their families to evaluate satisfaction and ensure the quality of care is being maintained.
• Monitor caregiver performance and address any performance concerns with additional training or support.
• Assist with client retention efforts by identifying opportunities for improving services and ensuring long-term satisfaction.

Caregiver Training & Support:

• Provide ongoing support to caregivers, including answering questions, offering guidance, and ensuring caregivers are equipped to meet client needs.
• If qualified with appropriate training or RN credentials, assist with or lead caregiver training sessions to ensure caregivers are adequately trained and up-to-date on client care plans.
• Based on the employee's background and training, provide backup care for clients needing coverage as needed and appropriate.
• Documentation & Record-Keeping:
• Maintain accurate records of client care plans, services provided, caregiver assignments, and communication with clients/families in a client management system.
• Document any incidents, changes in client condition, and other important information in a timely and organized manner.
• Team Collaboration:
• Work closely with other coordinators, caregivers, and management to ensure that client needs are consistently met.
• Participate in team meetings and contribute to discussions on service improvements and operational efficiency.

Qualifications:

• High school diploma or equivalent required; a bachelor’s degree in healthcare, social services, or a related field is preferred.
• Experience:
• Prior experience in client care coordination, customer service, or non-medical home care is preferred.
• Experience in the home care industry or with elderly or disabled populations is a plus.

Skills:

• Excellent communication and interpersonal skills, with the ability to interact compassionately and professionally with clients, families, and caregivers.
• Strong organizational skills and the ability to manage multiple client needs simultaneously.
• Proficiency in office software
• Scheduling Systems (e.g., WellSky/ClearCare, AlayaCare, or similar CRM tools)
• Documentation Tools (e.g., Google Docs, Microsoft Office, or electronic health record systems)
• Communication Tools (e.g., email, client management platforms, Zoom/Teams for remote meetings)
• Data Entry and Organization (e.g., using spreadsheets, creating reports, organizing files)
• Mobile Apps for caregivers
• Ability to remain calm and focused in stressful situations.
• Personal Traits:
• Empathetic and patient, with a genuine passion for helping others.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• High level of integrity and confidentiality when handling sensitive client information.

Bonus:

• Registered Nurse (RN) or RN in progress – Preferred but not required. An RN license or being in the process of obtaining one is a plus.

Working Conditions:

• Full-time position (typically 40 hours per week), with flexibility in scheduling.
• Office-based, with off-site client visits or meetings as needed. Dependable personal transportation is required.
• Must be available to address urgent client concerns outside of regular hours in case of emergencies or last-minute changes.

Compensation:

• Hourly rate based on experience.
• Benefits may include health insurance, paid time off (PTO), bonus potential based on performance and client satisfaction, professional development opportunities, and a supportive team environment.

Job Type: Full-time

Pay: $22.00 - $32.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Opportunities for advancement
• Professional development assistance
• Referral program

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Experience:

• Home Care or Client Care: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)
• RN License (Preferred)
• Certified Nurse Aide Certificate (Preferred)

Location:

• Honolulu, HI 96815 (Preferred)

Ability to Commute:

• Honolulu, HI 96815 (Required)

Work Location: In person

Salary : $22 - $32