Lead Care Coordinator/Scheduler

Are you the kind of person people look to for leadership? Are you able to calm a storm and get people behind a vision? Do you like creating systems and making a team function more effectively?

At FirstLight® Home Care, we’re dedicated to hiring people who have a passion for excellence. We are looking for individuals who enjoy teamwork and collaboration, and who have a heart for helping us grow and succeed so that we can provide exceptional care and compassion to our clients everyday.

We’re currently searching for a Lead Care Coordinator/Scheduler who is committed to making a difference in the lives of others. This individual will work with our high functioning team that consists of a Lead Care Coordinator and 2 Schedulers. The team's primary responsibility is to manage the schedules and relationships of more than 200 clients and caregivers in Oregon and Washington.

This individual should be positive, self motivated, dependable and ready and willing to work in a fun loving office setting. When we find these amazing professionals, we believe in taking really good care of them because individuals who believe in the FirstLight Culture of Care – our commitment to service excellence, personal growth and accountability – will help us improve the lives of our clients and their families.

Lead Care Coordinator/Scheduler responsibilities include:

• Effectively establish a rapport with caregivers and clients
• Create and maintain caregiver schedules and database Schedule client appointments/visits according to care plans and caregiver availability
• Contact care providers and clients regarding day-to-day changes
• Manage client services as outlined in agreements and care plans
• Take initiative and determine actions to meet goals
• Handle escalated complaints and issues with Caregivers and Clients

The ideal candidate will have:

• High school diploma or general education degree (GED) minimum
• Some college experience preferred
• One to three years of related scheduling experience and/or training; or equivalent combination of education and experience
• Working knowledge of basic medical terminology
• Proficiency with Microsoft Suite and scheduling software
• Strong interpersonal and communication skills to create and nurture long-lasting relationships
• Ability to effectively manage the demands of the job by multitasking on a day to day basis

FirstLight offers:

• Competitive pay and comprehensive paid training
• Rewards and recognition programs
• Culture of Care environment
• Exceptional support team

FirstLight Home Care is a leading provider of non-medical home care services, helping individuals achieve the quality of life they deserve. We are a lifeline and peace of mind not only for seniors, but for people recovering from illness, injury or surgery; adults with disabilities; new and busy mothers; veterans; and anyone over the age of 18 who needs extra assistance.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Medical Specialty:

• Home Health

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Scheduling: 2 years (Required)
• Customer service: 2 years (Required)

Ability to Relocate:

• Salem, OR 97306: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $22