Care Coordinator and Scheduler

Job Summary

The Care Coordinator and Scheduler is responsible for managing all aspects of client onboarding, care coordination, and scheduling of services to ensure the highest standard of home care delivery. This individual will interface directly with clients and caregivers, perform in-home assessments, develop service plans, manage care schedules, and supervise service delivery. The role also requires handling after-hours client and caregiver issues and ensuring smooth day-to-day operations.

This Job will be starting as a part time, become a full time in the month of June, because of company special needs. And from then, according to the performance of the person, and the need of the company will be adjusted.

RESPONSIBILITIES:

• Conduct client intakes over the phone and in person; maintain accurate client records in thesystem.
• Perform initial and ongoing inhome evaluations, caregiver introductions, and oversee service implementation.
• Create, update, and monitor service and care plans in collaboration with clients and staff.
• Schedule client visits and assign caregivers based on qualifications, availability, and client needs.
• Maintain proper staffing levels and manage schedule changes, callouts, and shift coverage.
• Supervise, mentor, and evaluate caregiver performance; provide support, training, and guidance as needed.
• Maintain accurate documentation of all visits, updates, and service changes according to policy.
• Handle afterhours and weekend emergency calls for scheduling and client intake/referrals.
• Assist in quality assurance reviews and ensure compliance with policies and HIPAA regulations.
• Maintain staff and client database including reminders, hospital admissions,assessments, etc.
• Represent the company with a professional and compassionate demeanor in all client and team interactions.
• Support general office duties and uphold all company policies and procedures.
  
  

QUALIFICATIONS:Education and Experience:

• High School Diploma or GED required; Associate degree or college coursework preferred.
• 2 years of experience in home care, health care, or a related field.
• Previous experience in scheduling and team supervision strongly preferred.
• Working knowledge of medical terminology and home care documentation.
• Proficiency in Microsoft Office, Google Suite, and scheduling software.
  
  

Skills:

• Strong interpersonal and communication skills—verbal and written.
• Exceptional organizational, multitasking, and timemanagement abilities.
• Ability to make sound decisions quickly using reasoning and critical thinking.
• Sympathetic and professional attitude toward the elderly and those receiving care.
  
  

Licensure and Certifications:

• Must possess a valid driver’s license and maintain appropriate auto insurance coverage.
  
  

If the person is interested could also cover some shift as caregiver to get extra hours.