What are the responsibilities and job description for the Client Care Coordinator position at FirstLight Home Care?
At FirstLight Home Care, you get to do something that makes a difference in someone’s life. Our professional caregivers provide safety, comfort and companionship for the elderly and adults who need support. But we do more than make a meal or help with mobility. We establish meaningful relationships built on trust and respect, and we enrich the lives of our clients by helping them have their best day, every day.
As a Client Care Coordinator with FirstLight, you’ll work closely with caregivers and clients to establish quality assurance of services. You will manage all areas of organizational operations, supervise client services and caregivers, and directly interface with clients and family members.
Why You’ll Love Working for Us
We’ve done our own research and understand that these are the things team members want most:
- Caregivers-first mentality - Caregivers are the heart and soul of our company and we do what it takes to show appreciation and recognition for their hard work.
- Support - Our office team is very involved in the day-to-day of our clients and caregivers. We will be there to support you any time, day or night.
- Communication - We’ll make sure you know what to do, where to go and that you have what you need to perform your job successfully.
- Training - Comprehensive training will be provided before you begin your position with us.
- Flexibility - We’ll do our best to provide flexible options that work with your schedule.
- Education/Learning - We offer free learning and development opportunities to help you grow in your position and gain professional experience for future opportunities.
- Time off - We believe it’s important to take time off to focus on your family and on self-care.
- Fair, competitive pay
What You’ll Do
- Conduct care consultations with prospective clients and families
- Manage the client intake process
- Schedule shifts by matching caregiver qualifications and availability to clients’ needs
- Facilitate client/caregiver introductions with every new client and with every new caregiver
- Perform initial and ongoing in-home evaluations
- Oversee the hiring process for caregivers and manage orientation/onboarding
- Work closely with caregivers to provide support, coaching and ongoing caregiver training
Why You’ll Be a Great Fit
- You have a high school diploma or general education degree (GED); and two (2) years related health care/home health care industry experience and/or training; or equivalent combination of education and experience.
- Previous, successful management experience required
- You’re a natural leader with stellar interpersonal skills
- You are a good listener with excellent communication skills
- You make it your mission to find solutions to any problems you encounter
- Others say you have an upbeat, positive attitude
- Happiness, laughter and having fun are important to you
- Experience with WellSky technology platform a huge plus
Job Type: Full-time
Pay: $62,000.00 - $75,000.00 per year
Benefits:
- Health insurance
- Opportunities for advancement
- Paid time off
- Paid training
- Professional development assistance
Schedule:
- Monday to Friday
- On call
Experience:
- Home care: 2 years (Required)
Ability to Commute:
- Boise, ID 83702 (Required)
Work Location: In person
Salary : $62,000 - $75,000
