What are the responsibilities and job description for the Benefits Manager position at FirstLine Schools?

Job Description

Benefits Manager

About FirstLine Schools

In 1998, FirstLine Schools started the first charter school in New Orleans. FirstLine now operates five K-8th grade schools . Our mission is to create and inspire great open admissions public schools in New Orleans.

Our faculty is a myriad and talented group dedicated to our students’ success and to their own growth as teachers. Our schools are led by leaders who hold themselves accountable for student achievement and teacher development.

Position Summary

The Benefits Manager is responsible for administering employee benefit programs, ensuring compliance with employment regulations, and providing outstanding support to employees regarding their benefits. The role encompasses health, wellness, retirement plans, and overseeing the entire open enrollment process. Additionally, the Benefits Manager collaborates with the HR team to implement strategies aligned with employee well-being and retention goals. Key responsibilities include vendor management, benefit payments reconciliation, and ensuring accurate records management within HR systems. Strong communication, problem-solving abilities, and customer service skills are essential for success in this role.

Key Responsibilities

Initial Onboarding

Conduct benefits orientation sessions for new hires, providing guidance on healthcare, retirement, and wellness programs. Assist with benefit enrollment, answering questions, and helping employees make informed decisions.

Collaborate with the HR team to support onboarding and orientation processes.

Benefits Administration

Manage and administer employee benefits programs, including health, wellness, and retirement offerings.

Lead the annual open enrollment process, ensuring clear communication and timely completion of employee enrollments.

Act as the primary point of contact for all employee benefits inquiries, assisting employees with any issues or questions.

Ensure compliance with federal, state, and local regulations, such as ACA, FMLA, COBRA, and 403(b).

Maintain accurate employee records in HRIS systems (i.e. UKG), including benefit changes, enrollments, and terminations.

Reconcile benefit payments, prepare payroll deductions, and coordinate vendor invoicing.

Collaborate with insurance vendors and brokers to problem solve and ensure quality service.

Support employee wellness programs, including activities for premium reductions and overall employee well-being.

Provide benefits education and resources to employees regarding updates and compliance.

Assist HR and payroll teams with integrating benefits data into payroll processing.

Offboarding

Support offboarding employees with COBRA information, final payroll, and benefits-related items.

Assist with processing employee terminations, coordinating required notifications and ensuring compliance with employment regulations.

Education & Experience

Bachelor’s degree preferred; significant professional experience may be substituted.

At least 2-5 years of experience in benefits management or administration.

Experience managing HRIS systems

Demonstrated success managing employee relations and providing customer service.

Experience in handling benefits compliance (FMLA, ACA, 403(b), etc.).

Strong communication skills, both verbal and written.

Highly proficient in Microsoft Office, including Excel.

Desired Qualities & Characteristics

Detail-oriented with excellent organizational skills.

Ability to prioritize and work independently in a fast-paced environment.

Strong interpersonal skills with the ability to work collaboratively.

A commitment to creating and supporting high-quality schools in New Orleans.

Proactive, results-oriented, and takes personal responsibility for tasks and outcomes.

Physical Requirements

Ability to sit, stand, and walk as necessary.

Light lifting of up to 20 lbs.

Must be able to drive and travel between school locations as needed.

Reports to : Chief Human Resources Officer

Salary : Competitive and commensurate with experience. A comprehensive benefits package is provided, including a 403(b) retirement plan.

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Benefits Manager

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