Collection Representative

Job Summary:
We are seeking a motivated and results-driven Collections Representative to join our team. The ideal candidate will have hands-on experience in on-the-phone collections, a solid understanding of dialer queues, and experience with skip tracing to locate and contact individuals with overdue payments. The Collections Representative will be responsible for managing a portfolio of accounts, negotiating payment arrangements, and resolving customer issues related to delinquent accounts.

Responsibilities:

• Conduct outbound calls and manage inbound calls to follow up on overdue accounts.
• Use effective communication skills to negotiate payment arrangements and resolve outstanding debts while maintaining a professional and empathetic approach.
• Proficiently navigate and manage dialer queues to optimize daily call volume, ensuring timely follow-up on all delinquent accounts.
• Adjust call strategies based on account details and customer communication.
• Use skip tracing techniques to locate individuals who are difficult to reach.
• Utilize various tools and resources to find updated contact information and address accounts that require additional research for resolution.
• Maintain accurate and up-to-date records of customer interactions, payments, and account statuses in the system.
• Document all efforts made to resolve accounts and escalate unresolved issues as necessary.
• Ensure all collections activities comply with relevant federal, state, and local regulations, including the Fair Debt Collection Practices Act (FDCPA) and company policies.
• Provide excellent customer service by addressing inquiries, disputes, and account issues in a professional and respectful manner.
• Help clients understand their financial obligations and offer solutions to help them resolve debts.
• Meet or exceed monthly performance targets for collections, call volume, and account resolution.
• Generate and report data on collections progress and activities as required.

Qualifications:

• Minimum of [1] year of on-the-phone collections experience, with a proven track record of success in meeting or exceeding goals.
• Experience with dialer systems and managing high-volume outbound calls.
• Knowledge of skip tracing techniques and tools for locating debtors.
• Strong communication and negotiation skills, both verbal and written.
• Ability to work independently and manage multiple accounts simultaneously.
• Excellent problem-solving skills with attention to detail.

Job Types: Full-time, Contract, Temporary

Pay: $22.00 - $25.00 per hour

Work Location: In person

Salary : $22 - $25