What are the responsibilities and job description for the Credit and Collections Specialist position at firstPRO, Inc?
Credit and Collections Specialist
Location: Malvern, PA
Job Description:
As a Credit and Collections Specialist, you will be responsible for managing the company's credit risk, handling customer collections, and ensuring timely payment of outstanding invoices. You will work closely with internal teams and customers to resolve issues, maintain strong customer relationships, and protect the company’s financial health.
Key Responsibilities:
- Review Accounts Receivable balances for customers and provide timely communication with internal customer service and sales teams, as well as external customers regarding risks of potential past due aging and credit holds.
- Process customer applications efficiently and set up approved customers in the system to allow for timely order processing.
- Timely escalate issues of non-paying customers to management.
- Review and maintain customers' accounts with up-to-date contact information.
- Grant extensions of credit and authorize credit holds to be placed on customers' accounts based on predetermined credit policy standards.
- Maintain credit file for all customers and obtain annual resale/tax exempt certificates.
- Review customer refunds, account adjustments and resolve customer discrepancies and short payments.
- Apply payments to customers' accounts. Research deductions and create A/R Debit/Credit memos as necessary. Research returned checks.
- Keep management informed of any staffing issues, unresolved collections, and AR write off recommendations.
- Cross train on Account Payables function to assist the team as needed.
- General tasks and special projects as assigned
Qualifications:
- 3 years corporate credit & collections experience
Salary : $65,000 - $75,000
