What are the responsibilities and job description for the Credit Collections Coordinator position at firstPRO, Inc?
We are seeking a skilled and detail-oriented Credit Collections Coordinator to join our finance team. The ideal candidate will manage accounts receivable processes, oversee collections, and support customer accounts to optimize cash flow and minimize aged receivables. Proficiency in Microsoft Dynamics 365 (D365) for billing and cash applications is essential.
Key Responsibilities:
- Manage billing and cash application processes using Microsoft D365.
- Process customer payments, research discrepancies, and issue debit/credit memos as needed.
- Monitor and collect past-due accounts, escalating issues when necessary.
- Review and approve credit applications, set up new customers, and maintain accurate account records.
- Resolve billing disputes, deductions, and account discrepancies promptly.
- Maintain credit files, including annual resale and tax-exempt certificates.
- Collaborate with internal teams and customers to ensure prompt resolution of issues and maintain excellent customer relationships.
- Prepare reports and conduct analyses to support accounts receivable aging, collections, and reconciliation processes.
- Assist in cross-training on accounts payable functions and support team projects as needed.
Qualifications:
- High school diploma or GED required; advanced education in accounting or finance preferred.
- 4–6 years of experience in accounts receivable, billing, and collections.
- Proficiency in Microsoft D365 and Excel; experience with banking portals is a plus.
- Strong organizational, analytical, and problem-solving skills.
- Excellent communication skills with the ability to manage customer relationships effectively.
- Ability to multitask and meet deadlines in a fast-paced environment.
Salary : $55,000 - $65,000
