What are the responsibilities and job description for the Desktop Support Analyst position at firstPRO, Inc?
Desktop Support Analyst
Job Details
- Compensation: Up to $35/hour with weekly compensation
- Type: Contract (6 months)
- 100% Onsite
- Schedule: Monday through Friday, 8:30 AM to 5:00 PM
Job Responsibilities
- Review, evaluate, design, implement, and maintain corporate technology systems.
- Identify data sources, construct data decomposition diagrams, provide flow diagrams, and document all related processes.
- Communicate complex technical concepts to non-technical users.
- Conduct ad-hoc reporting, estimating, and interfacing of inbound and outbound interface files.
- Collaborate with application analysts, developers, and technical teams to develop and support technical solutions for business challenges.
- Develop specifications based on business requirements.
- Configure systems, monitor system performance, and install software, patches, and new environments as needed.
- Write and maintain documentation to describe program development, logic, system coding, testing, changes, and corrections, ensuring compliance with auditing policies.
- Recommend new solutions and upgrades to align with business requirements and strategic goals.
- Coordinate and conduct testing of system changes with process owners.
- Provide knowledge transfer to backup support personnel to ensure continuity of operations.
- Offer technical assistance to 700 internal users, addressing hardware and software issues in a 24/7 environment.
- Assist the IT Department with additional support-related tasks and special projects as needed.
- Perform other assigned duties as required.
Job Qualifications
- Bachelor's degree in Business, Computer Science, or a related field (or equivalent professional experience).
- 2 to 5 years of relevant work experience in IT support.
- Strong proficiency in Windows-based hardware and software applications.
- Excellent communication and analytical skills.
- Hands-on experience with Active Directory & Windows Server 2000 (or higher).
- Proficiency in Microsoft Office Suite (2000 or higher).
- Experience supporting mobile and cellular technologies, including iPads, tablets, and iPhones.
- Knowledge of ServiceNow for IT support and ticketing.
- Familiarity with Android-based tablets.
- Ability to work independently while traveling to multiple locations for on-site support.
Salary : $25 - $28
