What are the responsibilities and job description for the IT Migration Specialist position at firstPRO, Inc?
We are seeking IT Support Specialists to assist with a large-scale email migration and device rebuild project. These roles will support operations for transitioning users from LVHN email accounts to Jefferson email accounts and rebuilding approximately 10,000 Windows & iOS devices to function within the new system.
This position requires Level 1 IT professionals with strong customer service skills, familiarity with Outlook, Microsoft 365, Windows Operating Systems, iOS devices, and Intune. Candidates will work in teams across multiple locations, including hospitals and outpatient facilities.
Key Responsibilities :
Outlook User Support :
- Provide at-the-elbow support for end-users transitioning to Jefferson email accounts.
- Guide users through predefined login scripts and FAQs to ensure a seamless transition.
- Address troubleshooting issues such as login failures and access problems.
- Conduct on-site rounds to assist users as needed.
iOS Device Support :
Qualifications :
Additional Information :
This role involves heavy travel and on-site work at multiple locations, primarily hospitals during the initial waves, expanding to outpatient facilities in later phases. A base location is to be determined.
