What are the responsibilities and job description for the Sales Operations Manager position at firstPRO, Inc?
Sales Operations Manager
Job Overview:
This is a newly created position serving as the main business partner to the Service group.
The ideal candidate will work closely with the VP of Service, collaborating with cross-functional teams to ensure the successful execution of growth initiatives and tracking profitability metrics.
About the Opportunity:
We are seeking a detail-oriented, tech-savvy professional who can leverage various platforms to analyze and provide insight on performance across sales, service, and fiscal areas.
Key Responsibilities:
- Evaluate expense trends using data and analytics to identify improvement opportunities.
- Analyze initiative performance against KPI targets throughout each stage of the customer's service journey.
- Diagnose areas for improvement and recommend strategies for improved ROI.
- Drive a data-driven approach to achieve growth and own Service ROI against revenue targets.
- Analyze service by Business Unit (BU), region, and segment to identify areas of opportunity and risk against annual goals.
- Raise areas to refine business processes, ensuring optimal operational efficiency and scalability.
- Produce regular reporting with analysis, key learnings, and recommendations for short- and long-term improvements.
- Utilize Business Automation and similar tools to enhance operations.
- Conduct deep dives into initiative performance issues to determine root causes and partner with stakeholders for resolution.
