What are the responsibilities and job description for the Receptionist position at FirstRand?
Job Description
Attend to visitors and deal with inquiries on the phone and walk in.
FNB introduction
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our Private Banking and Advisory Team, you will be surrounded by unique talent, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Manage costs / expenses within approved budget to achieve cost efficiencies.
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
- Ensure efficiency in terms of answering the telephone, directing calls and ensuring the calls are directed to the correct individuals.
- Ensure all communications with clients are professional, resulting in compliments.
- Resolve all customer queries efficiently, and within agreed timelines.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
- Comply with governance in terms of legislative and audit requirements
- Serve as first point of contact to FNB visitors, determine their needs and direct them accordingly.
- Manage own development to increase own competencies.
You will be an ideal candidate if you:
- Have a completed Grade 12 qualification.
- Two years relevant admin / receptionist work experience within a corporate environment.
- Excellent communication, client service and time management skills.
- Proficiency in using Microsoft Office.
- RE5 and NQF7 qualification is advantageous.
Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
11/03/25
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
