Concierge- Multifamily Rental Luxury Building

JOB SUMMARY: Concierge is a key member of the property management team. The Concierge provides superior customer service, possesses detailed knowledge of building policy and procedures, and performs essential functions as they relate to the maintenance and accessibility of the property. 

REPRESENTATIVE FUNCTIONS OR DUTIES: 

• Reports to and collaborates with management of the facility related issues 

• Fulfill customer/resident requests 

• Resolve resident concerns 

• Manage solicitors that may enter the community 

• Know the emergency key procedures (Key Track, Knox box locations, fireman elevator keys, lockouts, etc.) 

• Monitor cameras
• Ensure all visitors have been properly greeted and registered
• Manage key issuance policy, and control keyboard
• Answer phones using site specific telephone greeting standards
• Administer packages and distributes mail to resident's boxes
• Provide Concierge services for residents (Dry cleaning, event planning, local directions, etc.) • Assists residents with move-in and move-out procedures
• Assemble collateral packages for prospective residents
• Offer prospective residents’ information regarding the community
• Write work orders and ensure they are given to the appropriate staff member
• Follow up on resident service requests
• Conduct courtesy calls to residents (i.e., cabs, packages, deliveries) 

• Adhere to all building safety procedures regarding the proper use of personal protective equipment (PPE) as tasks dictate. 

JOB DESCRIPTION 

• Supports and follows building operational policies and standards 

• Supports and follows building safety program 

• Perform related duties as required with a “can do, will do” attitude Qualifications & Skills 

• Exceptional customer service, organizational, and follow-through skills 

• Outgoing personality-enjoys face to face interaction with customers 

• Self-motivated and able to work with limited supervision 

• Ability to set priorities, handles multiple tasks, and meets deadlines 

• Strong communication skills, both oral and written skills 

• Basic computer experience on Microsoft Office Products and Internet Navigation 

Customer Service Requirements 

• Demonstrates commitment to deliver outstanding customer service 

• Takes ownership to personally resolve customer problems (or find someone who can) 

• Listens well, asks clarifying questions, and checks for agreement with customers 

• Committed to following-up with customers in all instances in a timely manner 

• Creates a personal connection with customers - smiles, warm greetings, acts friendly and respectful, listens 

• Constant need to complete forms, read and review reports, wide variety of correspondence, view computer screen. Frequently need to see small detail. 

EDUCATION/EXPERIENCE
• 1-3 years of related experience preferred.
• Knowledgeable and skilled in resident applications and security systems. 

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, or any other characteristic protected by law.