What are the responsibilities and job description for the Luxury Concierge position at HAPPIER PEOPLE MANAGEMENT LLC?
Job Description
Job Description
Description
Your Mission
As an WSA Concierge, you're the heart of our vibrant workspaces. Your goal? Deliver unforgettable experiences that inspire our tenants and make WSA the best place to work and play.
Your Impact
Champion WSA's service standards, creating a safe, productive haven that sparks innovation.
Mastermind seamless operations, from amenity bookings, mail delivery and seamless access to our of our amenities.
Forge a sense of community, surpassing tenant expectations at every turn.
Your Partnerships
Liaise with third-party operators like fitness centers, restaurants, and conferencing teams.
Collaborate to drive revenue, craft compelling programming, and market our amenities.
Your Touch
Design a warm, welcoming experience that wows tenants and guests alike.
Tap into tenant needs, working with our team to blow their expectations away.
Gather feedback, tackle issues head-on, and elevate our offerings.
Your Domain
Command IT, vendors, and logistics like a pro.
Maintain pristine tenant areas, front-desks, bars, pantry, and storage areas.
Track supplies, budgets, and feedback like a hawk.
Your Stage
Manage room bookings and inquiries with lightning speed.
Host dazzling tours and onboard tenants with ease.
Partner with property management to address every need.
Your Spotlight
Collaborate with the WSA teams to craft engaging programming.
Oversee event logistics, ensuring a flawless experience.
Measure success, identifying areas to elevate further.
Connect tenants with all WSA services.
Your Wellness Focal Point
Ensure the Water Lounge shines, with controlled access and sparkling cleanliness.
Qualifications :
Customer Service Rockstar : 3 years delivering exceptional service in luxury settings. You live for exceeding expectations!
Relationship Builder : Adept at fostering strong bonds with clients and partners. People love working with you!
Communication Pro : Your verbal and written skills are top-notch. You can tackle complex conversations with ease and grace.
Problem-Solving Wizard : You turn obstacles into opportunities with your quick, elegant solutions. No challenge too great!
Concierge Extraordinaire : Proven track record arranging transport, bookings, events, and insider tips like a pro.
Tech Savvy : Master of property software, Microsoft Office, and always ready to embrace new tools.
Multitasking Master : Juggle multiple tasks and deadlines with poise under pressure. You get things done!
Discretion is Your Middle Name : You handle sensitive info with utmost confidentiality. Trustworthy to the core.
Luxury Service Expert : You intuitively understand the high-end client experience. Luxury hotel / residential experience a huge plus!
Team Player & Leader : Collaborative spirit with a touch of leadership flair when needed. You elevate your team!
Flexibility is Your Superpower : Evenings, weekends, holidays - you're there for your building and tenants, always.
Team Benefits :
Health Care Plan (Medical, Dental & Vision)
Paid Time Off (Vacation, Sick & Company Observed Holidays)
Family Leave (Maternity, Paternity)
Training & Development
Team Member Referral Program - $250 for any referrals if your referral stays for 3 months, we are always looking for great candidates at fine dining places that have like-minded individuals. Please feel free to forward resumes!
The base pay range for this position is a salary range of $25.00 - $30.00 per hour. The determination of what a specific employee in this job classification is paid within the range depends on a number of factors, including, but not limited to, prior employment history / job-related knowledge, qualifications and skills, etc.
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