What are the responsibilities and job description for the Account Services Coordinator (Temporary) position at FirstService Residential?
Job Overview:
The Account Services Coordinator responsibilities include, but are not limited to invoicing, running reports, checking customer guidelines, copying, printing and scanning documents, and interacting with and providing exceptional service to our internal clients, external clients, and attorneys.
Your Responsibilities:
Education/Training: High school diploma or equivalency. 2 to 3 years’ experience in an office environment performing similar tasks preferred. Experience in Property Management industry a plus.
Experience/Knowledge/Abilities:
Proficient in Microsoft Office. Excellent communication skills. Strong working knowledge of customer service principles and practices, ability to perform with minimum supervision and make decisions independently. Ability to multi-task, effectively prioritize workload, meet hard and fast deadline. Must be a team player. Must possess strong analytical skills. Detail-oriented with multiple tasks, information organization.
What We Offer:
As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision.
Compensation: $20 - $21 / hour
Disclaimer: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
#I-CO1
The Account Services Coordinator responsibilities include, but are not limited to invoicing, running reports, checking customer guidelines, copying, printing and scanning documents, and interacting with and providing exceptional service to our internal clients, external clients, and attorneys.
Your Responsibilities:
- Monitoring and replying to open calls and emails
- Arranging and processing payment plans with homeowners
- Updating owner billing addresses and related information
- Processing adjustments on owner's accounts
- Charging violation fines for property accounts
- Charging miscellaneous account fees (e.g., work-orders, resident key fobs, etc.)
- Partnering with association managers to identify property accounts to be processed for liens
- Partnering with association managers to identify property accounts to be processed for foreclosures
- Charging owner accounts for both management company fees and attorney's fees
- Recording and processing bankruptcies for property accounts
- Verifying that statuses of delinquent accounts are updated monthly
- Monitoring and processing legal invoices
- Reviewing board approved waivers and settlements and adjusting owner accounts accordingly
- Processing attorney requests and obtaining attorney approvals
- Other duties as assigned
Education/Training: High school diploma or equivalency. 2 to 3 years’ experience in an office environment performing similar tasks preferred. Experience in Property Management industry a plus.
Experience/Knowledge/Abilities:
Proficient in Microsoft Office. Excellent communication skills. Strong working knowledge of customer service principles and practices, ability to perform with minimum supervision and make decisions independently. Ability to multi-task, effectively prioritize workload, meet hard and fast deadline. Must be a team player. Must possess strong analytical skills. Detail-oriented with multiple tasks, information organization.
What We Offer:
As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision.
Compensation: $20 - $21 / hour
Disclaimer: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
#I-CO1
Salary : $20 - $21
