What are the responsibilities and job description for the Billing and Collections Specialist position at FirstService Residential?
Job Overview:
This position requires a background in accounting as well as strong computer, customer service, leadership, and communication skills. The Billing and Collections Specialist is responsible for billing and collections for all Texas associations/clients. This position is responsible for overseeing the billing of all associations/clients as well as prompt responsiveness to homeowner/resident requests. The ideal candidate must be detail-oriented, able to work well under pressure with shifting priorities, and meet hard deadlines.
Your Responsibilities:
- Oversees Billing and Collections processes for all Billing/Collections functions for client properties/associations.
- Documents, implements, and monitors processes and procedures related to internal billing and collections efforts.
- Monitors compliance with all collection-related state (Texas Property Code) and federal regulations.
- Investigates, and resolves billing and collections related discrepancies.
- Facilitates and/or conducts research on behalf of managers, accountants, customer service representatives, and executive team members pertaining to billing and collections.
- Trouble-shoots issues with accounting-related systems and/or testing new functionality related to billing, and collections.
- Ensures timely response to client (internal/external) inquiries.
- Provides exemplary customer service to all clients/associations, owners, and residents.
- Assists executive team members, management, and other accounting personnel on projects and reporting.
- Trains and assists in onboarding of new team members.
- Other duties as assigned.
Skills & Qualifications:
- Education/Training: Bachelor's degree (B.A. or B.S.) in accounting or related Business, from a four-year college or university is preferred. Minimum of five (5) years of billing and collections experience is required. Property Management industry experienced preferred but not required.
- Experience/Knowledge/Abilities: Proficient in Microsoft Office. Excellent communication skills. Strong working knowledge of customer service principles and practices, ability to perform with minimum supervision and make decisions independently. Ability to multi-task, effectively prioritize workload, meet hard and fast deadlines. Must be a team player. Ability to effectively lead a diverse team. Must possess strong analytical skills. Detail-oriented with multiple tasks, information organization.
What We Offer:
As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.
Compensation: $28 - $32 / hour
Disclaimer:
This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
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Salary : $28 - $32
