What are the responsibilities and job description for the Business Analyst position at FirstService Residential?
Job Overview :
As a Business Analyst, you will be responsible for working closely with stakeholders to identify business needs, analyzing processes, implementing technology solutions to enhance our property management operations and participating in change management activities in support of the new technology solutions. Initially, the focus of this role is the core services, violations and preventative maintenance modules of the cyan™ platform and may include additional future modules.
Your Responsibilities :
- Collaborate with stakeholders to gather and document business requirements.
- Analyze and map current business processes to identify areas for improvement.
- Develop and present business cases for technology solutions.
- Provide feedback to IT and development teams on proposed technology solutions.
- Conduct user acceptance testing and ensure solutions meet business needs.
- Provide training and support to end-users on new systems and processes.
- Create training resources including but not limited to User Guides, SOPs, Job Aids and short training videos.
- Maintain detailed project and change management plans under the supervision of the leader.
- Monitor the performance of the critical platforms, identifying areas for improvement and implementing necessary changes.
- Stay updated with industry trends and best practices in property management and IT.
Skills & Qualifications :
Travel :
Remote in CA, FL, LA, NJ, NV, PA, TX, OH, CO, IL.
Travel may be required to attend staff or training meetings within the US or Canada.
What We Offer :
As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match.
