Community Association Manager (Portfolio)

Description

Job Overview: As a Community Association Manager, you’ll be responsible for the leading our entire on-site operation. They effectively manage working relationships with all departments across the property in order to ensure that company objectives are met. Our Community Association Managers partner with Regional Directors and their respective Board of Directors to implement projects, overcome challenges, and provide quality service to our customers. ​   Your Responsibilities: Pr

• ovide management and leadership to assigned properties and book of business. Collaborate withRe
• gional Director to develop goals and communicate established goals. Ensure the goals and needs of the properties, company and its customers are consistently met.Ma
• nage the functions of a team within portfolio properties while maintaining standards of excellence forpr
• ocesses, methods and personnel. Manage the process improvement and quality control of the properties and ensure quality resident service is delivered. Assign schedules and review the work of portfolio staff in accordance with contracted portfolio hours.   Ensure deadlines are met in a timely manner and prioritize and delegate workload as necessary on multiple levels. Align resources to work assignments and processes to meet business requirements and contract requirements. Provide leadership and direction and assist in the investigation and resolution of internal and external problems and concerns.Pa
• rtner with Regional Director, Board of Directors and internal departments to develop and lead the introduction and integration of new programs, services and initiatives. Act as liaison to ensure quality.se
• rvice is delivered, that Board expectations are met and to assist in prompt response and resolution to questions/problems. Establish and maintain a positive relationship with homeowners, Board of Directorsan
• d internal departments to ensure a high level of resident service and achievement of company and property goals and objectives.Ma
• intain knowledge and understanding of the contracts between the associations and FirstServiceRe
• sidential. Ensure all contractual obligations are being met based on book of business.In
• itiate contact with new resident representatives to coordinate  the  move-in  process.  Conduct an introduction and orientation to the management staff and building, reviews available services, and explain.th
• e communities’ rules and regulations. Performs inspections of all common grounds no less than once perwe
• ek, taking note of any deficiencies followed by the preparation of action plans for the entire book of business.Pr
• ocess architectural control applications and close them out in a timely manner.Ov
• ersee all construction projects and ensure property maintenance/improvement and other related projects are completed on time and within budget. Maintain open communication and provide timely action updates to the Board and residents. C

reate, maintain, and upload a wide variety of information in FSRConnect including but not limited to work orders, signed meeting minutes and Monthly Management Report for the entire book of business. Fulfill disciplinary measures. Manage the Performance Evaluation process of assigned unit and provide leadership, counseling and coaching to associates. Maintain harmonious associate/employer relations. Ov

• ersee training and cross training programs and ensure all direct and indirect associates are aware of and comply with company, government and customer regulations, policies, work procedures, instructions and deadlines. Participate in training programs and webinars as required.Ob
• serve safety standards and participates in the Company’s efforts to provide a safe work environment.Co
• nduct periodic safety meetings and ensure staff is trained and educated on safety procedures. Adhere to and maintain established Hurricane procedures.Ad
• dress Worker Compensation incidents according to company policy.Ma
• intain calendar of meetings and events and initiate and /or attend a wide range of internal and external meetings. Prepare and conduct a wide range of presentations as needed.Pr
• ovide financial support with a wide range of functions. Review financial statements and report variances; submit invoices to CAS in a timely manner and review invoices/checks for accuracy before presenting to the BODs.Re
• commend and manage the multiple budgets for the functional area of responsibility based on book of business. Monitor expenses, initiate cost reduction programs and negotiate prices with vendors. Ensure property expenses are maintained within budget.Mo
• nitor vendor contracts regularly, and submit renewal/cancellation notices, manage contract renewals professionally and advise Regional Director of any upcoming insurance renewals or lapse in coverage.Pr
• epare bid comparison analysis and prepare and uses the Request for Proposal for bid solicitation.Ma
• intain awareness of changes in rules, statutes or regulations and communicate changes to staff. Direct training of staff when new procedures are required to comply with changes.Up
• date Association communications and ensure current information is displayed on the association boards and website. Prepare association newsletter and/or other communication with owners and residents as required.Pa
• rticipate in the development of Standard Operating Procedures and maintain existing procedures.Re
• view processes and ensure they are in compliance with current statute. Manage the communication and compliance of SOPs within teams, managers and internal and external customers.Pr
• epare, maintain and submit a wide range of reports, contract lists, presentations, documents and manuals as required.Ma
• intain accurate records, files and communications pertinent to the Association and maintain up to date equipment maintenance logs and emergency shut off procedures book.Ma
• nage payroll to ensure time is allocated correctly based on book of business and well has contracted hours. A

ttends multiple day and evening meetings monthly    Skills & Qualifications: Kn

• owledge and ability to apply State Statutes and Community’s documents.Kn
• owledge of assets, cash balance, and availability of funds for projects and cash flow management for capital improvementsEx
• cellent organization, motivation, leadership, management and interpersonal skills. Critical thinking, complex problem solving, judgment and decision-making ability.Ab
• ility to apply a comprehensive knowledge of particular field of specialization to the completion of difficult assignments.Ex
• cellent customer service skillsSt
• rong verbal and written communication skills. Ability to communicate and provide guidance to all associate levels.St
• rong presentation skillsAb
• ility to read, analyze and interpret technical procedures, leases and/or regulationsMu
• st have a strong work ethic and be detail-oriented with excellent organizational and multitasking skills. Must have strong proficiency in Windows and Microsoft Office, including but not limited to Word,Ex
• cel, Power Point and Outlook. Proficiency researching the Internet. Previous experience with financialan
• d accounting programs preferred.Ab
• ility to work with sensitive or confidential information.De
• monstrated experience managing large, complex accounts or projects. Ability to meet deadlines and work well under pressure.Ab
• ility to work well in a team environment as well as independently. Must be self-driven with the ability to identify, plan and prioritize business opportunities.Kn
• owledge of mechanical operations of a building and equipment preferred. Ability to respond to emergency situations within established timeframe Ability to adjust to changing circumstances &

nbsp;   Physical Requirements: This position works under usual office conditions. The associate is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit, walk and occasionally climb. The incumbent must be on call at all times and able to work extended and flexible hours and weekends as needed. Physical demands include ability to lift up to 50 lbs. The incumbent must be able to detect auditory and/or visual emergency alarms. What We Offer: As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.   Compensation: $70,000 - $80,000 annually; paid bi-weekly Schedule: Monday - Friday (8AM- 5PM); On-Call; Some weekends Disclaimer:  The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.