Concierge

Description

Job Overview:

Provides exceptional customer service. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms. Assists with general concierge services and performs administrative clerical, Word and Excel document work. Walks the building premises as directed for monitoring purposes.

Your Responsibilities:

• Provides exceptional customer service.

• Meets and greets residents; checks guests and service providers in/out.

• Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.

• Assists with general concierge services and performs administrative clerical, Word and Excel document work.

• Walks the building premises as directed for monitoring purposes

• Monitors and controls access to the building

• Resolves and follows-up on all complaints/issues, escalating to supervisor if necessary

• Provides general concierge services as well as administrative clerical work when needed

• Helps maintain a safe and secure environment throughout the building/property(s)

• Walks the building premises as directed for monitoring purposes

• Have the ability to understand and complete all required forms

• May be assigned other duties by supervisor

Skills & Qualifications:

• Ability to manage multiple priorities

• Demonstrates excellent customer service, communication and time management skills.

• Basic knowledge of Microsoft Applications, especially Outlook, Word and Excel.

• Command of information system hardware/software is preferred

• Good written and verbal communication skills

• Strong customer service and interpersonal skills required

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Computer and peripherals, standard and customized software applications and tools, and usual office equipment.

• Ability to quickly and easily navigate the property/building as required to meet the job functions

• Ability to lift 30 – 50 lbs

• Requires standing, sitting position for long periods of time, walking and occasional climbing when necessary

• Handle, finger, grasp and lift objects and packages; must be able to reach with hands and arms

• The employee is required to work at a personal computer for extended periods of time as well as talking on the phone for extended periods of time

• Must have the ability to detect auditory and/or visual emergency alarms

• Occasional overtime may be required

• Must have the ability to work extended/flexible hours, weekends, and attend Board meetings.

Physical Requirements

• Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary.
• Must be able to sit and stand for extended periods of time.
• Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business.
• Must have finger dexterity for typing/using a keyboard.
• Must be mobile enough to move around both the office in order to make copies, send mail and faxes and to walk around the property. This could include lengthy walks on uneven areas.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates.
• Capable of working extended hours, to include evenings, weekends and holidays as necessary.
• This position may alternate between working indoors in a controlled climate and with proper lighting, to an outdoors setting with variable climate and lighting.
• Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.
• Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns.
• Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties

Compensation: $20.00 per hour

Disclaimer Statement:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.