What are the responsibilities and job description for the Front Desk Associate position at FirstService Residential?
Job Overview :
The Front Desk Associate will provide quality customer service and be the friendly, helpful, professional receptionist at the front desk to our clients, vendors and associates. This position will also have administration duties assisting department managers as directed.
Compensation : $21-22 / hr
FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.
Your Responsibilities :
- Must be able to sit for long periods of time at the front desk with a pleasant disposition to greet clients and guests cordially.
- Must be calm and able to handle many functions at one time.
- Must be able to hear and speak to receive telephone calls and interact with clients.
- Must answer incoming calls immediately and take clear messages.
- Must deliver messages timely, either verbally or in written form.
- Handle and distribute mail, packages, checks and other business documents.
- Works with new and current residents to obtain access control badges.
- Responsible for maintaining access control system and viewing cameras.
- Complete data entry into various company systems in support of business needs.
- Check in guests with missing access badges into the computer.
- Preparation and set-up of in-house meeting rooms.
- Ensures event documents are completed prior to event moving forward.
- May occasionally be required to close and lock the clubhouse at shift end.
- Must maintain a professional demeanor and not perpetuate rumors or innuendos that can affect the morale of the office or the client.
- Must know the difference between information that can be shared with co-workers, vendors and clients, and confidential information that should only be addressed with General Manager.
- Work effectively with co-workers, clients and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; being willing to accept other tasks when requested, and respecting the diversity of our workforce in actions, words and deeds.
- Attend all company mandatory functions.
- Comply with company policies and procedures.
- Other reception duties as assigned.
Skills & Qualifications :
Education & Experience :
Must have a minimum of a GED or a High School Diploma.
Physical Requirements and Working Environment :
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment characteristics are normal office conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Schedule : Tuesday - Thursday as well as Saturday - Sunday (Fridays & Mondays off). May be required to work overtime as needed and approved by the General Manager. Working hours may be altered to meet client demands so must be able to be flexible.
Consistent and regular attendance required.
What We Offer :
About Us :
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.
Experience exceptional service with a fulfilling career in property management with FirstService Residential.
To learn more about our company and culture, please visit www.fsresidential.com / california
Disclaimer
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and / or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.
Salary : $21 - $22
