What are the responsibilities and job description for the Program Manager position at FirstService Residential?
Description
Job Overview:
As a Program Manager, you’ll be responsible for helping lead the organization through cultural and transformational change focused on post-acquisition integrations, process improvement, and operational efficiencies. This role will work closely with department leaders from across the organization to manage large-scale transformation initiatives focused on streamlining the organization while improving customer experience and overall business results.
This hybrid opportunity can report to our corporate offices in Chicago, Illinois; Bloomington, Minnesota; or Minneapolis, Minnesota.
Your Responsibilities:
- Lead and manage end-to-end M&A programs, including change management and cross-functional stakeholder engagement.
- Drive post-acquisition integration efforts, ensuring alignment of process, technology, and culture.
- Identify and mitigate risks through the M&A lifecycle, proactively addressing potential challenges.
- Develop and maintain detailed program and project plans, timelines, and deliverables to ensure seamless execution.
- Execute day-to-day project and program management activities for multiple large scale initiatives simultaneously.
- Communicate progress, business results, and drive strategic outcomes for assigned projects and programs.
- Support the design build of as-is and to-be process maps policies, procedure manuals and SLAs.
- Analyze data collection and benchmark against best practices.
- Drive coordination of requirements between the business and other departments including IT, HR and Finance to ensure alignment to business needs.
- Assist with the development of end-user training materials and drive communication/training plan.
- Coordinate and manage logistics around scheduling of vendor, governance & working team meetings.
- Incorporate PMP and PgMP best practice standards into daily support.
Skills & Qualifications:
- Bachelor’s degree in Business or Information Technology, or equivalent work experience in a related field, required.
- 5-7 years’ experience in program/project management, providing process improvement in a transformational organization or fast-paced industry.
- PMI designations, including PMP, MgMP, and PMI-ACP preferred.
- Works effectively with coworkers, clients, customers, and others by sharing ideas in a constructive and positive manner; addresses problems and issues constructively to find mutually acceptable and practical business solutions.
- Must possess a high energy attitude and an ability to multi-task/prioritize different projects at any given time.
- Superior oral and written communication skills.
- Experience working with Condominium or Cooperative property management preferred. Experience with multi-family rental or commercial management is a plus.
What We Offer:
As a full-time associate, you will be eligible for full comprehensive benefits including your choice of multiple medical plans, dental, vision, life insurance, short-term and long-term disability, legal, identity theft, and pet insurance. You will also be eligible for company-paid life insurance and benefits from our employee assistance program. In addition, you will be eligible for paid time off, paid holidays, tuition reimbursement, and a 401(k) with company match.
Compensation
$ 82000 - $105000 / year
Disclaimer Statement
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
Salary : $82,000 - $105,000