Staff, Front Desk

Description

Job Overview: As a Customer Service Associate, you will be responsible for providing residents/guests with prompt, courteous service and general information while conveying a friendly, confident, positive attitude at all times. Your Responsibilities:    -Customer Service: Provides outstanding customer service to residents, owns the responsibilities of the position, and takes initiative in problem solving in a manner that improves relationships internally and externally.  •      - Activity and Event Registration : Is responsible for all aspects of program reservations including registering, updating, adjusting, canceling, refunding, voiding and correcting information as necessary or instructed, waiting lists, accurately checks-in and provides/prints rosters for events/day trips with itineraries.   •       -Monetary Responsibilities:  Is responsible for all aspects of a cash drawer and Point of Sale system, including collecting and tracking monies for registration and retail point of sale, providing receipts to customers, having general knowledge of cash reporting procedures, opening and closing shift responsibilities, and reconciling and reporting.  •       -General Office: Consistently demonstrates proficiency and accuracy and is able to perform daily functions using Microsoft Word, Excel, Internet search, shared files, and email, as well as other office equipment, including but not limited to printers, scanners and copiers.

-Shifts: Must be able to work average minimum of -22 hours/week, extended hours including weekends, evenings and holidays as necessary, and rotate locations as required by the position and/or demands of the association. 

-Skills & Requirements

High School graduate or equivalent

Two to three years previous experience in a retail business or cash-handling environment.

Physical Requirements

• Must possess mobility and be required to lift items weighing as much as 20 pounds. 
• Must be CPR and AED certified or be willing to become certified. 

What we Offer: As a part-time associate, you will be eligible for dental, vision and supplemental benefits.  In addition, you will be eligible for time off benefits and a 401K with company match. Compensation:  $15.00/hour