Deposit/Loan Operations Analyst II

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Job Description

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company, and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the team

Our Back Office Solutions team provides services that allow customers to realize increased operational efficiencies, improved speed to market, and improved customer satisfaction in a cost-effective manner. Our team completes support for all the tasks that need to be performed in the back-office to support loans.

What you will be doing

You will be providing administrative processes support for routine "back office" tasks such as client support processing, researching customer loan-related questions/problems, and performing miscellaneous customer and account maintenance as defined by client-specific procedures. Routine decision-making is tightly defined, with greater latitude at higher job levels, all the while focused on the efficient processing of high-volume transaction-oriented assignments.

• Working onsite in Milwaukee, WI Tuesday - Thursday

• Performs tasks to ensure compliance with workgroup and client-specific procedures to further guarantee adherence to service level agreements. 

• Performs customer and account maintenance per reports, client workflow solution, postal mail, or by direct instruction from immediate supervisor.

• Directs all work requests from sources outside the department to immediate supervisor for consideration and approval.

• May research and resolve internal and external customer-submitted and client-submitted account questions or problems outside normal daily procedures.

• Assists in tracking, compiling, and completing reports as assigned.

What you bring:

• A high school diploma or GED required.

• Strong PC skills with basic knowledge of Microsoft Office applications

• Excellent data entry, verbal and written communication, and customer service skills that build high levels of customer satisfaction for internal and external clients.

• Ability to work independently on problem tickets within the client problem ticket solution.

• Ability to maintain confidentiality and carry out assignments that are sensitive in nature.

Added bonus if you have:

• Basic knowledge of ticketing platforms

• Knowledge of banking principles, operations, and processes

What We Offer You

• Competitive salary and excellent benefits

• The chance to work on some of the most challenging, relevant issues in financial services & technology

• A broad range of professional education and personal development possibilities – FIS is your final career step!

• Time to support charities and give back in your community

• A work environment built on collaboration, flexibility and respect

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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