GSP Account Manager

Job Title GSP Account Manager Job Purpose What does a great GSP Account Manager do? As an Account Manager, you will play a vital role within the firm and the GSP team acting as a focal point in the service relationship for our largest GSP and their Credit Unions and Financial Institutions. What you will do: Servicing and delivering for all of Customer’s inquires, task or issues that need to be resolved; be responsible for ticket management and incident management, work directly with Customer teams and the service analysts that will manage research and troubleshooting of any incident tickets Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships, where possible. Works on critical initiatives including, but not limited to, external projects, incident response, process improvement, employee training, and developing/maintaining standard operating procedures Maintains accurate and up to date documentation of the client architecture and processing environment, product matrix, and custom processes by utilizing appropriate systems and tools to track client interactions Facilitate the Client communication and delivery process as it relates to association releases, regulatory changes, product/platform upgrades, fee revisions and system enhancements Participates and leads customer business reviews and/or creating client operational performance reviews What you will need to have: 4 year college degree or equivalent work experience 2 or more years in the payment processing or financial services industry What would be great to have: Plastics Output experience Previous role(s) in Account Management ,Operations or Client Relationship Management Learn more about Fiserv: To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options. We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are. Life moves fast. And as it does, we know most people aren’t thinking about “financial services”. But we are. We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely. We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation. Explore the possibilities of a career with Fiserv and Find Your Forward with us. This role is not eligible to be performed in Colorado, California, New York or Washington. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Fiserv is an Equal Employment Opportunity Employer, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law. There's a reason why Fiserv is the global leader in information management and electronic commerce systems for the financial services industry. It's our people. If you are a talented professional who gets excited by the challenge of helping Fiserv lead the transformation of financial services technology for our clients' benefit, we encourage you to explore career opportunities with Fiserv, where turning possibilities into realities is the norm.