What are the responsibilities and job description for the Product Analyst position at Fiserv?
Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Product Analyst
What does a successful Product Analyst on the AccessOne Product Team do?
The primary responsibility of this analyst role is to support the product called AccessOne. AccessOne supports our Fiserv ISO Clients. It enables them to Board merchants and perform Account Maintenance on boarded merchants. As well as transactional reporting such as Authorizations, Settlement data, and Chargeback Data. It also has modules servicing Risk Management activities, Residuals and Profitability. AO also offers access to Statements and 1099K Reporting.
What You Will Do
These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Thank You For Considering Employment With Fiserv. Please
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.
Our Commitment To Diversity And Inclusion
Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Warning About Fake Job Posts
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.
If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Product Analyst
What does a successful Product Analyst on the AccessOne Product Team do?
The primary responsibility of this analyst role is to support the product called AccessOne. AccessOne supports our Fiserv ISO Clients. It enables them to Board merchants and perform Account Maintenance on boarded merchants. As well as transactional reporting such as Authorizations, Settlement data, and Chargeback Data. It also has modules servicing Risk Management activities, Residuals and Profitability. AO also offers access to Statements and 1099K Reporting.
What You Will Do
- Primary role would be to support the product management team and the various modules in AccessOne. Such as Merchant Boarding, Account.
- Maintenance, Reporting, API functions, Risk Management, Residuals, Profitability, and Statements.
- Work with the Product team to collaborate directly with third-party development vendor to define technical requirements, customize configurations, and implement solutions.
- Collaborate with internal teams, such as CSA support for the ISOs Clients, as well as technical teams.
- Support application performance testing and monitoring, making sure our systems are optimized and reliable.
- Research incoming questions and issues directed to the Product Team and provide status as to progress.
- High School Diploma or equivalent combination of education, work, and/or military experience.
- Previous customer service experience.
- Excellent email etiquette and strong interpersonal skills.
- Strong analytical, problem-solving and project management skills.
- General Knowledge of North BE and Omaha BE processes and procedures.
- General Knowledge and usage of FDPOS, Commerce Control Center (Business Track/ClientLine Enterprise (CLX), Merchant Manager.
- Experience with Product Management tools such as Confluence, JIRA and MS Office Suite.
These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Thank You For Considering Employment With Fiserv. Please
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.
Our Commitment To Diversity And Inclusion
Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Warning About Fake Job Posts
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.
If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.
