Production Supervisor

Job Title Production Supervisor Job Purpose Production Supervisor As a Fiserv Production Supervisor, you'll work on 2nd Shift which is 2:45 p.m. -10:45 p.m. Monday-Friday in the Fulfillment (manual assembly) department, with additional hours and weekend work required during peak periods (such as month end, quarter end and year end). We will train you on how to operate commercial size printers and inserting machine equipment, as well as how to program computer batches to load data. As a Fiserv Production Supervisor, you will carry out various tasks by coordinating through associates, striving daily to meet or exceed the projected production deadlines for our clients. You will also assist our skilled production associates with maintaining and making adjustments to production machines to ensure work accuracy. As a Fiserv Production Supervisor, you will maintain a visible presence on the production floor to observe the workflow and utilization of shift staff to complete assigned work orders for delivery. Fiserv strives to be the workplace that you can have fun in as well! We are excited to have Spirit day and Fiserv T-Shirt Fridays so you can wear your team's apparel or Fiserv gear instead of the standard Fiserv uniform in a climate controlled environment. In this role, you can expect the following: o Supervise a team of approximately 20-30 associates, provide coaching, motivation, and counseling to associates to encourage optimum performance and continued skill development. o Support and ensure Fiserv values, policies and procedures are consistently practiced. o Coordinates with the team to meet projected schedules and resolves day-to-day conflicts in a professional and timely manner. o Develop employees within areas of responsibility to work as a team to accomplish established goals. o Assign print jobs and secured card job assignments to associates, daily. Check in with direct reports throughout the shift to monitor work progress for print and secured card tasks assigned. o Provide a daily summarized report to the department manager, (both verbally and written) in regards to the completion of the print and secured card assignments for the shift. o Responsible for shift headcount, expenses, time card approval, and timely disciplinary write-ups. o Active participation in business planning with management, to ensure objectives can be met consistently. o Work with associates in team effort to further company goals concerning productivity, safety, quality and Continuous Improvement initiatives. Basic qualifications for consideration: o High School Diploma or equivalent, is required. o Associates Degree in Industrial Management or related is preferred. o 4-6 years of production related experience with 1-3 years in management is required. o Problem solver that is able to research and analyze to resolve a comparable solution to drive productivity on your shift. o Strong mechanical aptitude and time management abilities. o Experience operating a computer workstation. o Deep knowledge of production operation/concepts. o Demonstrated ability to build trust and credibility, provide ongoing coaching and feedback, manage through conflict, and strive for continuous improvement. o Strong verbal and written communication skills. o Work additional hours and weekend work required during peak periods, such as month end, quarter end and year end. o Perform other duties as assigned. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. o Standing for long periods of time (8 hours/day), sitting, stooping, squatting, climbing, kneeling, and close and distance vision. o Must be able to frequently lift, push, and pull objects that are 25 pounds and occasionally 50 pounds. o Ability to handle objects and to perform keyboarding as well as to reach and grab objects. Leadership Expectations: •Collaboration, Teamwork, & Influencing: Builds trust, cohesiveness and teamwork within and across the organization to positively impact business performance. It is about focusing, aligning, and building effective groups in one’s or others organization. It includes leadership roles in cross-functional, cross-organizational, or virtual project teams as well as conventional line or staff management positions. •Org. Capability Development: Acquires and develops the talent required for success, of others and the organization, and finding satisfaction in influencing or even transforming someone’s life or career. •Learning Agility: Addresses new opportunities with curiosity and confidence, role models creative thinking and intelligent risk-taking in support of innovation. Remains a positive and calm role model in the face of ambiguity and change. Demonstrates resilience and encourages others to adopt to changing work priorities. •Courageous Leadership: Addresses difficult issues with confidence, conviction and humility to maintain values. Readily adapts and remains positive in the face of change, ambiguity and pressure. •Results Orientation: Drives for improvement of business results supported by improvements and changes; sets and achieves high standards of performance. Demonstrates the drive and discipline to produce the expected results 100% of the time. Meets commitments and takes ownership of situations they are involved in. •Change Leadership: Mobilizes the organization to achieve meaningful change. It is about creating a wave of change where one person can have an impact far larger than any individual could normally have alone. •Client Focus: Acquires and uses deep client insights to continually strengthen responsiveness, value and satisfaction with a client, be they internal or external. Who we are: Output Solutions at Fiserv delivers mission-critical communications to financial institutions, health and property/casualty insurance providers, billers, retailers, travel and entertainment companies and advertising agencies nationwide. With solutions including transactional document production and delivery, card manufacturing and personalization and direct marketing services, we help our clients streamline operations to contain costs, while building customer dedication and generating incremental revenue. This job description is subject to change at any time. Fiserv is an Equal Opportunity Employer/Disability/Veteran This role is not eligible to be performed in Colorado. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Fiserv is an Equal Employment Opportunity Employer, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.