What are the responsibilities and job description for the Senior Sales Support Specialist position at Fiserv?
Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Senior Sales Support Specialist
What does a successful Senior Sales Support Specialist do?
The Senior Sales Support Specialist provides vital services to Business Consultants, ensuring efficient establishment and servicing of merchant processing accounts. Excelling in communication through phone, chat, and written requests in a fast-paced environment, they aim to deliver quick and accurate information and resolutions. They keep updated on the latest products and technologies, ensuring current knowledge of company implementations and changes. Sales teams rely on them for detailed knowledge of policies, procedures, and client operations. Acting as liaisons between Business Consultants and other internal departments, they gain familiarity with various business aspects.
What You Will Do
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank You For Considering Employment With Fiserv. Please
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.
Our Commitment To Diversity And Inclusion
Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Warning About Fake Job Posts
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.
If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Senior Sales Support Specialist
What does a successful Senior Sales Support Specialist do?
The Senior Sales Support Specialist provides vital services to Business Consultants, ensuring efficient establishment and servicing of merchant processing accounts. Excelling in communication through phone, chat, and written requests in a fast-paced environment, they aim to deliver quick and accurate information and resolutions. They keep updated on the latest products and technologies, ensuring current knowledge of company implementations and changes. Sales teams rely on them for detailed knowledge of policies, procedures, and client operations. Acting as liaisons between Business Consultants and other internal departments, they gain familiarity with various business aspects.
What You Will Do
- Provide first-level support to Business Consultants, including SMS partners, for pre and post-boarding phone support.
- Communicate effectively via phone, chat, C30 Inquiry point, and email in a fast-paced environment.
- Deliver quick and accurate resolutions, ensuring information provided is precise and within current policies and guidelines.
- Stay updated on the latest products, technologies, and company implementations and changes.
- Maintain detailed knowledge of company policies, procedures, and client operations.
- Act as a liaison between Business Consultants and other internal departments, gaining familiarity with various business aspects.
- 3 years of experience in a customer support role in a fast-paced sales environment.
- 3 years of experience in effective communication via phone, chat, and email.
- 3 years of experience in providing accurate resolutions within company policies and guidelines.
- 3 years of experience maintaining detailed knowledge of company policies and client operations.
- Bachelor’s degree in business, communications, or a relevant field, or an equivalent combination of education, work, and/or military experience.
- 3 years of experience in the financial services or fintech industry.
- 3 years of experience acting as a liaison between business units and internal departments.
- 3 years of experience with merchant processing accounts.
- 3 years of experience using CRM software like Salesforce.
- 3 years of experience with C30 Inquiry point or similar tools.
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank You For Considering Employment With Fiserv. Please
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.
Our Commitment To Diversity And Inclusion
Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Warning About Fake Job Posts
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.
If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.
Sales Support Specialist
GSI -
Fort Lauderdale, FL
Sales and Business Support Specialist
ACC Aviation -
Fort Lauderdale, FL
Senior Bench Technician
CALIBER SALES ENGINEERING INC -
Sunrise, FL