What are the responsibilities and job description for the Senior Solutions Architect position at Fishbowl Solutions?

Senior Solutions Architect

At Fishbowl, our mission is to deliver Product Lifecycle Management (PLM) solutions that enable world-class engineering processes and data management for our customers. We partner with industry leaders to provide scalable, reliable, and innovative solutions that enhance business outcomes. We're looking for an experienced and driven PTC Windchill Implementation Consultant to join our team and support our customers' success.

As a PTC Windchill Implementation Consultant at Fishbowl, you will play a key role in guiding our customers through all phases of Windchill implementations, upgrades, and migrations-ranging from small-scale to enterprise-wide projects (2 to 1000 users). You will collaborate with customers to identify needs, develop solutions, and provide critical technical leadership through implementation, post-go-live support, and troubleshooting. This is a high-impact, hands-on role that will also involve pre-sales activities, such as developing demos, Proofs of Concept (POCs), and Statements of Work (SOW).

As a Fishbowl Senior Solutions Architect a typical day may include the following :

PTC Windchill System Implementation & Administration : Lead and execute Windchill installations, configurations, upgrades, and customizations to ensure optimal system performance and functionality.
Customer Requirements & Solution Development : Work closely with clients to identify and analyze requirements, conduct product evaluations, and recommend tailored solutions.
System Integration & Cloud Transformation : Support integration efforts for cloud environments and transform on-premises PTC Windchill deployments into cloud-based systems.
Project Management & Leadership : Manage project scope, timelines, resources, and deliverables. Coordinate cross-project work and ensure the successful completion of multiple projects simultaneously.
Engineering Systems Support & Maintenance : Provide ongoing support for Windchill, Creo, and related engineering systems, including troubleshooting, upgrades, and system health monitoring.
Data Migration & Integrations : Execute data migrations and integrations between Windchill and other enterprise systems, ensuring data integrity and seamless workflows.
Customization & Tailoring : Adapt Windchill modules and workflows to meet the evolving needs of business environments.
Collaboration & Stakeholder Management : Work closely with Fishbowl's sales team to support pre-sales activities, customer presentations, and proposal development.
Support : Deliver customer support through troubleshooting and resolve issues that arise between IT, engineering teams, and end users.
Innovation & Continuous Learning : Stay up-to-date with emerging technologies and identify opportunities to leverage Fishbowl applications and tools to improve client processes.

This job might be for you if :

You have a passion for continuous learning and intellectual agility.

You are high-energy and thrive on helping customers solve complex business problems creatively.

You are detail-oriented, process-driven, and focused on achieving challenging goals.

You have a collaborative spirit and believe in the power of teamwork.

You are passionate about technology and eager to grow with an innovative company.

You are data-driven, using facts and analytics to guide your actions.

You embrace flexibility and respond positively to the pivots required in a dynamic work environment.

You take personal responsibility and accountability for your success and the success of your team.

Why work at Fishbowl Solutions?

Experience a small company culture with a collaborative team environment where your contributions directly impact the company's success.

Grow and expand your career across multiple markets and industries.

Work with a diverse range of domestic and international customers.

Enjoy a conveniently located office near downtown Minneapolis, with easy access to the Midtown Greenway.

Participate in company-sponsored activities like kickball and broomball, social events, volunteer opportunities, happy hours, and professional sporting events.

Be part of an award-winning culture recognized by the Minneapolis & St. Paul Business Journal as a Top 100 Best Place to Work multiple times.

Skills & Requirements

Education : Bachelor's Degree in Computer Science, Engineering, or a related field (preferred).

Experience :

10 years (or equivalent) of experience working with PTC products, including Windchill.

4 years (or equivalent) of hands-on experience with PTC Windchill implementation, upgrades, and support.

Experience working in a consulting environment and interacting directly with customers.

Technology Skills :

Experience with web server technologies (Apache Web Server, Tomcat) and application servers.

Knowledge of database technologies (Oracle / MSSQL), Unix / Windows operating systems.

Familiarity with 3D CAD software, BOM management, and Engineering Change Management processes.

Proficiency in C, C , Java, C# programming languages. (Nice to have)

Project Management : Strong project management skills and the ability to manage multiple projects and priorities.

Communication Skills : Excellent written and verbal communication skills, able to explain complex technical concepts to both technical and non-technical stakeholders.

Problem-Solving : Strong analytical and troubleshooting abilities, able to identify and resolve issues promptly. Client-Focused : Uncompromising focus on client satisfaction and a willingness to work extra hours (evenings / weekends) as required.

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