Counter Sales

KEY RESPONSIBILITIES: 

The Store Counterperson position is responsible for many facets of the store’s daily operation including:  

• Effectively completing the day to day business in such a way that all job related objectives are realized and aligned with the company’s core values;  

• Ensuring that sales levels are met so that the store achieves and/or exceeds budgeted goals;  

• Ensuring that an atmosphere of safety and respect for associates and customers exists in our stores at all times. 

KNOWLEDGE, SKILLS, DUTIES AND ABILITIES:

• Maintaining a personal level of safety throughout the store at all times;  

• Maintain the highest standards of customer service, including prompt handling of all customer customer’s orders;  

• Maintain store appearance and merchandising as assigned;  

• Possess excellent telephone communication and etiquette skills;  

• Ability to work in a fast-paced and dynamic wholesale/retail environment;  

• Ability to communicate effectively with peers, both verbally and in writing;  

• Strong interpersonal and communication skills and the ability to work effectively within a diverse population and workforce;  

• Ability to follow the standards set for counterpersons performance; 

• Ability to ensure effective and efficient use of all available resources;  

• Ability to build strong relationships with associates, customers, office and warehouse support staff, peers and supervisors;  

• Ability to be accountable for achieving both personal and store results;  

• Ability to maintain high standards of customer service and create positive customer experiences that reflect well upon the company;  

• Ability to build customer loyalty;  

• Utilization of all available tools regarding marketing, training and customer technology programs as a means of increasing sales and market share.  

• Familiar in the use of computerized systems and applications to include, electronic parts catalog, inventory control, time calculation, cash, invoicing and credit systems;  

• Ability to provide high levels of customer service;  Working knowledge of automotive systems; 

• Ability to learn to mix paint, perform various shop functions, including turning drums and rotors, or make hydraulic hoses; (as required)  

• Ability to take physical inventories and line counts;  

• Ability to stock shelves and pull customers orders;