Administrative Assistant Office of Financial Aid

Administrative Assistant – Office of Financial Aid

We are seeking a dynamic and highly organized Administrative Assistant to join our Office of Financial Aid. This individual will play a vital role in supporting student enrollment by managing confidential student files, answering inquiries, coordinating mailings, overseeing student workers, and generating reports. Additionally, the Administrative Assistant will offer financial aid counseling to new and current students, guiding them through financial aid processes with care and expertise.

Key Responsibilities:

• Maintain and manage confidential student financial aid files and documentation.
• Respond promptly to phone and email inquiries, providing detailed and accurate information.
• Coordinate mailings, including financial aid communications and notices.
• Manage student workers, ensuring smooth day-to-day office operations.
• Generate and maintain reports related to financial aid processing and other administrative needs.
• Provide expert financial aid counseling to students, helping them understand available financial assistance options.
• Foster a positive relationship with students and staff, ensuring a welcoming and supportive environment.

Competencies for Success: To excel in this role, the ideal candidate will possess the following competencies:

• Problem Solving: Demonstrates the ability to identify and resolve issues in a timely manner, even when dealing with challenging or emotional topics.
• Project Management: Ability to coordinate multiple projects simultaneously, ensuring they are completed on time and within budget.
• Technical Proficiency: Demonstrates continuous learning and development of technical skills related to financial aid, office management, and communication tools.
• Interpersonal Skills: Cultivates strong working relationships with colleagues and students, maintaining confidentiality, and communicating effectively.
• Communication: Strong written and verbal communication skills; ability to present information clearly to students, parents, and staff.
• Teamwork & Collaboration: Works collaboratively to meet team goals while maintaining a positive and supportive atmosphere.
• Ethics & Professionalism: Upholds integrity, respects confidentiality, and aligns with organizational values.

Education and Experience:

• Bachelor’s degree, or equivalent combination of education and experience.
• 1-2 years of administrative, customer service, or sales experience preferred.

Skills and Abilities:

• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Ability to read and interpret various documents, generate reports, and correspond effectively with stakeholders.
• Strong mathematical skills for handling financial data, including addition, subtraction, multiplication, and division, as well as interpreting bar graphs and percentages.
• Knowledge of financial aid processes and software platforms (e.g., PowerFaids, COD, NSLDS) is a plus but not required.

Why Join Us?

• Work in a collaborative and student-centered environment.
• Opportunity for professional growth and development in higher education.
• Gain valuable experience in the financial aid process and student support services.
• Competitive compensation and benefits.

Fisher College is committed to fostering an inclusive academic community and encourages applications from individuals of all backgrounds, particularly those from underrepresented groups in higher education. As an equal opportunity/access employer and educator, Fisher College is committed to creating and sustaining a diverse and inclusive environment.  All qualified candidates are encouraged to apply.

In evaluating candidates for this position, the College may consider a combination of education, training, and experience which provides the necessary knowledge, skills and abilities to perform duties of position.