YOUTH ACTIVITIES COORDINATOR

Job Description

Are you a hospitality professional with experience in Membership and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in an upscale resort environment with breathtaking views? If so, please read on! Fisher Island Club is looking to hire an On-Call Youth Coordinator.

This position has a competitive wage, depending on experience. All eligible full-time regular employees are also offered great benefits, including medical, dental, vision, a 401 (k) retirement savings plan, holiday pay, vacation time, paid time off (PTO), short-term disability, life insurance, AD&D, free parking, and free meals. If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today!

About Fisher Island Club Hotel & Resort

Accessible only by ferryboat or private yacht, our boutique property is comprised of a collection of just 15 graciously appointed historic and reimagined cottages, villas, and guesthouse suites that surround the now-iconic limestone and marble Vanderbilt Mansion mere steps from the beach, pool, spa, restaurants, and marina. Our private membership-only club boasts a beach club with one of the country's only genuinely secluded beaches, a 15-room all-suite luxury hotel, an award-winning championship golf course, 17 tennis courts, 4 pickleball courts, two deep-water marinas, a variety of casual and formal dining venues, a spa, a salon, a fitness center, the Vanderbilt Theater, an aviary with over a dozen exotic birds, and an observatory for stargazing. No other Miami resort or hotel offers the type of world-class luxury and 5-star level of service that we do.

It is the superior service and attention to detail that our staff provides to our residents, members, and hotel guests that distinguishes us from other private clubs. That's why we consider the health and well-being of our staff members to be one of our highest priorities. In addition to competitive wages, we are pleased to offer a variety of excellent benefits and career growth opportunities.

Position: Youth Coordinator Reports to Director of Membership

The Youth Coordinator's primary responsibility is to develop, coordinate, promote, and execute Children and Family Activities. As well as ensuring that all activities are achieved and maintained at high standards and within budgetary guidelines. The ideal candidate will be an inspirational role model to his/her team members and is a top professional in the field with a passion for service.

This includes all practices, procedures, training, and Member satisfaction levels. A procedural approach to managing to utilize modern supervision principles as well as incorporating technological innovations where practical to deliver top-quality Member services.

In accordance with Fisher Island Club's philosophy, all team members work together sharing in a common goal of a successful and innovative club. Team members are to demonstrate integrity, fairness, and honesty. These are the core values that we will live by in our daily interaction with all our Members and guests.

Essential Duties:

• Works closely with the Family Committee and Director of Membership.
• Coordinates and attends Family Committee meetings to assure that Members' needs are consistently addressed.
• Supervises all Children and Family Activities, not otherwise specifically delegated to another standing committee.
• Ensures each activity takes place safely; staff and vendors know the itinerary and follow safety procedures.
• Responsible for addressing children's behavior concerns.
• Interacts regularly with children and families to generate a high level of comfort and trust.
• Coordinates schedules of the Club's Children and Family Activities with Club Directors.
• Works with the Director of Membership, Executive Chef, and Director of Catering on the creation of the Social Calendar.
• Along with the Director of Membership, develops a yearly Children's Programs budget and negotiates with vendors and entertainers to stay within or under budget.
• Tracks the success (performance) of all Children and Family Activities.
• Works closely with the Communications Manager to ensure the promotion of all internal advertising of Children and Family Activities.
• Accurately completes all administrative details associated with Children and Family activities including tracking costs, purchase requisitions, check requests, Member billing, and proper follow-up of the completion of the aforementioned.
• Works closely with the Catering team on coordinating all aspects of Children and Family Activities including decor, booking entertainment, facilitating entertainment contracts and insurance, BEO, floor plans, seating, staffing, etc.
• Maintains an inventory of all games, equipment, prizes, etc.
• Supports Director of Membership with planning and execution of Membership social events and activities to ensure that the highest standards of service, quality, and cost goals are met
• Assists the Communications Manager with ideas for content and event pictures for the quarterly newsletter.
• Supports Membership Assistants at Membership Front Desk
• Keeps constant communication with the Membership Assistants to ensure they are updated on all pertinent information regarding the status of event details
• Recognizes and anticipates Member's and guests' individual needs; shares preferences with all team members, update profiles by recording preferences.
• Ensure all Members and guests are being treated in an efficient and courteous manner and that all Club standards are being applied
• Exercises discretionary judgment in matters of significance at all times
  
  

Minimum Qualifications:

• Associate Degree or Child Development Certification from a two-year college.
• Minimum of 2 years in a full-time supervisory teacher or Youth Coordinator position.
  
  

Licenses and Special Permits:

• CPR, AED, and First Aid Certified
  
  

Knowledge, skills and abilities:

• Strong interpersonal, managerial, and leadership skills required
• Strong organizational and time management skills required
• Ability to manage change effectively
• Ability to conceptualize the mission
• Clear, concise written and verbal communication skills
• Experience making presentations in front of groups
• Track record promoting an atmosphere of teamwork
• Experience communicating, training, and managing multi-lingual staff
• Instill a guest service "can-do" attitude in all employees
• Experience training and developing employees with limited experience
• Ability to resolve and de-escalate conflicts in a calm and organized manner
• Strong customer service and reasoning skills
• Strong and creative problem-solving skills with exceptional detail in a follow-up
• Strong budgetary, projections, and cost control skills
• Follow/enforce company policies and procedures
• Ability to quickly evaluate alternatives and decide on a plan of action
• Juggle and balance needs of the organization
• Proficiency in the use of Microsoft Office applications (Word, Excel, Outlook)
  
  

Attributes

• Proactive, Team Player, Problem Solver
• Passionate about hospitality and customer service driven
• Must have a professional appearance and good hygiene
• Respect for all co-workers and guests
• Pride in your work by creating positive energy, excitement, and fun
• Demonstrate positive behaviors; smiling, being polite and courteous
• Able to develop a camaraderie with team members
  
  

Working Conditions:

• Ability to work odd hours, nights, weekends, and holidays
• Ability to work under pressure and handle stress
  
  

Physical demands and abilities:

• Work is performed in an office environment and requires extended periods of walking and or standing
• Regularly required to use hands to finger, handle or feel, reach with hands and arms
  
  

and talk or hear

• Regularly lift and/or move objects 10-50lbs occasionally lift and/or move objects that weigh more than 50 lbs.
• Frequently required to stand, walk, stoop, kneel, crouch, or crawl
• Occasionally required to sit and climb or balance
• Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus
  
  

This description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances (changes in personnel, workload, rush jobs, emergencies, or technological developments) change.

Equal employment opportunity - Drug-free workplace