YOUTH ACTIVITIES SUPERVISOR

Job Description

The Cove's primary responsibility is to develop, coordinate, promote, and execute Children and Family Activities. As well as ensuring that all activities are achieved and maintained at high standards and within budgetary guidelines. The ideal candidate will be an inspirational role model to his/her team members and is a top professional in the field with a passion for service.

This includes all practices, procedures, training, and Member satisfaction levels. A procedural approach to managing to utilize modern supervision principles as well as incorporating technological innovations where practical to deliver top-quality Member services.

In accordance with Fisher Island Club’s philosophy, all team members work together sharing a common goal of a successful and innovative club. Team members are to demonstrate integrity, fairness, and honesty. These are the core values that we will live by in our daily interactions with all our members and guests.

Essential Duties:

• Works closely with the Family Committee and Director of Membership.
• Coordinates and attends Family Committee meetings to assure that Members’ needs are consistently addressed.
• Supervises all Children and Family Activities, not otherwise specifically delegated to another standing committee.
• Ensures each activity takes place safely; staff and vendors know the itinerary and follow safety procedures.
• Responsible for addressing children’s behavior concerns.
• Interacts regularly with children and families to generate a high level of comfort and trust.
• Coordinates schedules of the Club’s Children and Family Activities with Club Directors.
• Works with the Director of Membership, Executive Chef, and Director of Catering on the creation of the Social Calendar.
• Along with the Director of Membership, develops a yearly Children’s Programs budget and negotiates with vendors and entertainers to stay within or under budget.
• Tracks the success (performance) of all Children and Family Activities.
• Works closely with the Communications Manager to ensure the promotion of all internal advertising of Children and Family Activities.
• Accurately completes all administrative details associated with Children and Family activities including tracking costs, purchase requisitions, check requests, Member billing, and proper follow-up of the completion of the aforementioned.
• Works closely with the Catering team on coordinating all aspects of Children and Family Activities including décor, booking entertainment, facilitating entertainment contracts and insurance, BEO, floor plans, seating, staffing, etc.
• Maintains an inventory of all games, equipment, prizes, etc.
• Supports the Director of Membership with planning and execution of Membership social events and activities to ensure that the highest standards of service, quality, and cost goals are met.
• Assists the Communications Manager with ideas for content and event pictures for the quarterly newsletter.
• Supports Membership Assistants at Membership Front Desk
• Keeps constant communication with the Membership Assistants to ensure they are updated on all pertinent information regarding the status of event details.
• Recognizes and anticipates Members’ and guests’ individual needs; shares preferences with all team members, and updates profiles by recording preferences.
• Ensure all Members and guests are treated in an efficient and courteous manner and that all Club standards are applied.
• Exercises discretionary judgment in matters of significance at all times
  
  

Minimum Qualifications:

• Associate degree or Child Development Certification from a two-year college.
• Minimum of 2 years in a full-time supervisory teacher or Youth Coordinator position.
  
  

Licenses and Special Permits:

• CPR, AED, and First Aid Certified
  
  

Knowledge, skills, and abilities:

• Strong interpersonal, managerial, and leadership skills are required.
• Strong organizational and time management skills are required.
• Ability to manage change effectively.
• Ability to conceptualize the mission.
• Clear, concise written and verbal communication skills
• Experience making presentations in front of groups.
• Track record promoting an atmosphere of teamwork.
• Experience communicating, training, and managing multi-lingual staff.
• Instill a guest service “can-do” attitude in all employees.
• Experience training and developing employees with limited experience.
• Ability to resolve and de-escalate conflicts in a calm and organized manner.
• Strong customer service and reasoning skills
• Strong and creative problem-solving skills with exceptional detail in a follow-up
• Strong budgetary, projections, and cost control skills
• Follow/enforce company policies and procedures.
• Ability to quickly evaluate alternatives and decide on a plan of action.
• Juggle and balance the needs of the organization.
• Proficiency in the use of Microsoft Office applications (Word, Excel, Outlook
  
  

Attributes

• Proactive, Team Player, Problem Solver
• Passionate about hospitality and customer service driven.
• Must have a professional appearance and good hygiene.
• Respect for all co-workers and guests
• Pride in your work by creating positive energy, excitement, and fun.
• Demonstrate positive behavior, smiling, being polite and courteous.
• Able to develop a camaraderie with team members.
  
  

Working Conditions:

• Ability to work odd hours, nights, weekends, and holidays.
• Ability to work under pressure and handle stress.
  
  

Physical demands and abilities:

• Work is performed in an office environment and requires extended periods of walking and or standing.
• Regularly required to use hands to finger, handle or feel, reach with hands and arms ,and talk or hear.
• Regularly lift and/or move objects 10-50lbs occasionally lift and/or move objects that weigh more than 50 lbs.
• Frequently required to stand, walk, stoop, kneel, crouch or crawl
• Occasionally required to sit and climb or balance
• Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus
  
  

This description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances (changes in personnel, workload, rush jobs, emergencies, or technological developments) change.