Salesforce Administrator

About Fisher & Paykel Healthcare

At Fisher & Paykel Healthcare, our dedication unites us in a shared mission to improve patient care and outcomes through world-leading healthcare solutions. We call this commitment Care by Design.

Our journey began in New Zealand over five decades ago when a visionary doctor and two ingenious engineers pioneered a new approach to respiratory health. Today, we are a leading designer, manufacturer, and marketer of products and systems for acute and chronic respiratory care, anesthesia, and the treatment of obstructive sleep apnea. Our innovative products touch the lives of millions of patients annually while operating in over 120 countries worldwide.

We seek individuals who are passionate about having a lasting, positive impact. We value individuals who prioritize enduring relationships, creative thinking, and who are driven to make a difference.

In return, we will support your personal and professional growth with our inclusive work environment, built on a foundation of care and collaboration. Together, we form a team of compassionate individuals dedicated to purposeful work.

Care to join us and make a real impact?

Job Overview

The Salesforce Administrator will be responsible for managing and optimizing our Salesforce platform to support our sales teams and drive business growth. This role involves gathering and analyzing requirements, customizing the platform, providing training, and promoting Salesforce adoption for North American Operations. The ideal candidate will have a strong understanding of Salesforce best practices, project management experience, excellent problem-solving skills, and the ability to work collaboratively with various departments. This role will report to the Director of Commercial Operations and be based out of our Irvine, CA office.

Responsibilities

• Drive Salesforce adoption across the organization by promoting best practices and demonstrating the platform’s value
• Collaborate closely with the sales team to identify problems, gather requirements, design solutions, and implement improvements in Salesforce, ensuring Salesforce solutions meet their business needs.
• Manage Salesforce-related projects, including planning, execution, and delivery.
• Manage and maintain the Salesforce platform, ensuring data integrity and security.
• Customize Salesforce fields, page layouts, record types, reports, and dashboards to support sales processes.
• Gather and document detailed business requirements for processes, continuous improvement, data, security and reporting with regards to Business Applications.
• Develop and implement training for new and existing users and grow the Salesforce skill set across the sales team.
• Troubleshoot and resolve Salesforce issues and provide technical support to sales team members.
• Perform regular system audits and prepare for upgrades.
• Identify opportunities for continuous improvement in Salesforce processes and implement enhancements.
• Stay updated with Salesforce releases, features, and best practices to continuously improve the platform.

Required Skills and Tools:

• Proficiency in Salesforce administration and customization.
• Project Management and the ability to influence change management
• Strong understanding of Salesforce best practices and functionality.
• Experience with Salesforce CPQ implementation.
• Knowledge of Salesforce integration tools and APIs.
• Familiarity with data management tools.
• Experience with reporting tools like Salesforce Reports and Power BI.
• Understanding of security and access management within Salesforce.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Salesforce Administrator certification (ADM 201) is a plus.
• 5 years of experience as a Salesforce Administrator.

Salary Range

The anticipated salary range for this position is $105,000-$130,000. The final salary offered to a successful candidate will depend on several factors that may include but are not limited to the type and length of experience within the job, type and length of experience within the industry, education, etc. Fisher & Paykel Healthcare is a multi-state employer, and this salary range may not reflect positions that work in other states.

You'll have an opportunity to participate in a comprehensive benefits package that offers medical, dental, vision, life insurance, paid parental leave, 401k, employee stock purchase plan, and other options to meet the diverse needs of our employees.

Our corporate headquarters in Irvine offers employees a complimentary breakfast every other week; our amenities include a cafe with rotating culinary stations, an indoor-outdoor fitness center, a fully equipped, open-air event center, and a one-of-a-kind gathering area with an Olympic-length pool.