What are the responsibilities and job description for the Member Service Representative position at FiStaff?
Member Service Representative – Bilingual (Spanish Required)
Are you passionate about helping people and delivering top-notch customer service? Do you thrive in a fast-paced environment where problem-solving and communication skills are key? If so, we have the perfect opportunity for you!
Our credit union client is seeking a Member Service Representative to join their Call Center team . This role is all about supporting members , whether they need assistance with their accounts, loan applications, or online banking. You’ll also help resolve inquiries via email and provide personalized recommendations on products and services that best fit their financial needs.
What You’ll Do :
Provide outstanding service to members by handling account inquiries and loan applications
Assist with online banking troubleshooting and respond to email requests
Cross-sell financial products and services to enhance member relationships
Conduct account research and problem resolution
Maintain a positive, friendly, and professional demeanor at all times
Why Join This Team?
You’ll be part of a member-focused organization that values integrity, teamwork, and professional growth. If you’re a service-driven individual who enjoys making a difference, we want to hear from you!
Note : We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Financial Institution, Windows, Bilingual - Spanish (preferred)
