What are the responsibilities and job description for the Sales Team Lead position at Fit Factory?
About Us: Fit Factory is a 6-location health club brand, providing an incredible value for a low price point. Our mission is to radically serve our members, empower our team through career opportunities, and support our communities and others in need.
Job Description: As a Assistant General Manager, you will be responsible for providing the first positive impression of our health club. This includes achieving monthly New Member Goals, handling all facets of the sales process, and maintaining personal membership sales KPIs.
Key Responsibilities:
- Responsible for providing exceptional customer service and ensuring a positive member experience
- Assist in achieving monthly New Member Goals by handling all facets of the sales process
- Maintain personal membership sales KPIs and meet set monthly targets
- Develop and coach front desk staff members to ensure club KPIs are met
- Execute on all tasks & projects delegated by the General Manager
- Oversee and assume responsibility for general club operations, including management of front desk, porters, and babysitting team members
- Strive to continuously coach, motivate, and develop all team members
Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear. This role will require walking and standing during the entire shift, or remain stationary for long periods of time. This would require the ability to lift weights, 5lbs up to 100lbs and bend or stand as necessary.
Work Environment: This position operates in a fast-paced health club environment, requiring frequent use of office equipment such as computers and phones, as well as assisting with general cleaning and upkeep of the facility when called upon.
Schedule Expectations: The Sales Specialist is expected to adhere to the schedule set forth by the General Manager based on the club's current needs, maintaining a minimum of 40 hours/week work week schedule.
