What are the responsibilities and job description for the Customer Experience Lead position at Fit2Run The Runner's Superstore?
If you are interested in being part of building something special, this is the perfect position for you. Fit2Run is rapidly growing and looking for runners & running enthusiasts to fill out the position of CXL for our store in Augusta, GA!
This position will assist the store manager in performing store operations including managing inventory, employees, and customers.
INVENTORY
- Keep track of 'hot' inventory items and report to store manager
- Responsible for the cleanup and organization of inventory in backroom
- Sign off on receiving items and ensure use of receipt forms
- Maintain stocked inventory on the floor
- Ensure all merchandise is properly displayed and categorized.
- Responsible for general cleanliness of all department
EMPLOYEES
- Supervise store personnel
- Report all disciplinary issues and procedure failures of employees to store manager
- Assist store manager in evaluating employees for performance appraisals
- Assist store manager in employee scheduling, as well as operations (Per Payroll Budget)
- Distribute applications for potential employees
- Train all department associates in proper procedures for measuring, fitting, scanning, and gait analysis (footwear), bra-sizing (apparel), as well as general customer service
- Make sure all employees are cross trained in all departments
- Ensure proper floor coverage using DCO.
CUSTOMER SERVICE
- Ensure all footwear customers are measured, scanned, fit, and gait analyzed according to Fit2Run procedures
- Assist customers with prescription pads- fill prescription according to the podiatrist's recommendation
- Ensure all customers looking for apparel are helped with sizing, style, etc.
- Assist customers to the fullest of ability
- Ensure cross-selling is implemented throughout all departments
- Promote corresponding accessories with purchases.
GENERAL
- Assist Store Manager
- Keep back office clean and organized
- Answer customer complaints
- Other duties may be assigned
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Education:
- High school or equivalent (Required)
Experience:
- Retail: 1 year (Required)
- Customer Service: 1 year (Required)
Ability to Relocate:
- AUGUSTA, GA 30909: Relocate before starting work (Required)
Work Location: In person
Salary : $15
