What are the responsibilities and job description for the Patient Support Specialist position at FitPeo?
Position - Patient Support Specialist
Work Location: Hybrid remote in Goodlettsville, TN 37072
Key Responsibilities:
Meet with patients in the clinical setting to provide support
Assist patients in overcoming barriers during onboarding
Troubleshoot IT and medical device issues over the phone & in person
Navigate Electronic Medical Records (EMR) efficiently
Engage with patients daily in person and via phone/text message
Utilize FitPeo software for patient onboarding and documentation
Review patient demographics in Google Sheets/Google Docs
Receive inbound and make outbound phone calls
Maintain HIPAA compliance
Multitask between multiple software systems and EMRs
Educate patients about chronic conditions and available resources
Interpret healthcare data and ICD-10 codes
Identify, acknowledge, and advocate for patient needs
Organize, plan, and prioritize work to meet deadlines
Participate in quarterly quality assurance and performance reviews
Conduct some remote work
Qualifications:
Healthcare background highly preferred
Information Technology (IT) background is a plus
Sales or Network Marketing background highly preferred
Customer service background required
Medical knowledge required
Comfortable speaking directly with doctors and medical providers
Excellent communication skills (written and oral)
Ability to work locally and remotely as needed
Must thrive in a fast-paced environment
Confident, organized, and possesses strong time management skills
Critical thinking, problem-solving, and adaptability
Reliable Transportation
Ideal Candidate Attributes:
Timely, well-organized, and adaptable to change
Honest, reliable, and a self-starter
Excellent people skills and communication skills
Critical thinking and problem-solving abilities
Coachable and teachable
If you are passionate about making a positive impact in patient care and have the qualifications and attributes we are looking for, we invite you to apply for this exciting opportunity with FitPeo. Join us in our mission to provide top-notch care coordination and support to patients navigating chronic conditions.