What are the responsibilities and job description for the Office Assistant position at Fitzwater Outdoor Maintenance?
Office Assistant
Fitzwater Outdoor Maintenance is a 100% employee-owned service company built on a foundation of hard work and strong commitment to customer satisfaction serving the needs of Darke, Preble and surrounding communities since 1946.
We're a fast-paced, entrepreneurial team where "can-do" attitudes are the norm and every day brings new opportunities. With exceptional customer service focus as our most important priority, everyone jumps in and works together to support each other to get work done among competing priorities requiring duties outside normal responsibilities when needed. It’s a very fast-paced environment where you must be highly flexible with a strong ability to multi-task and manage the details.
We're searching for a go-getter with a positive, solution-oriented mindset to join our team as Office Assistant. This isn't just a job; it's a chance to make a real impact in a thriving company and build a rewarding career as an employee owner.
Our ideal candidate is self-driven, takes initiative, quickly able to prioritize and be decisive and a bold customer advocate in all areas of responsibility.
Responsibilities:
First on point for incoming calls, customer service with a friendly, professional demeanor.
Greet visitors and engage customers for over-the-counter yard sales and invoice payments.
Respond promptly and follow-through with customer inquiries.
Utilize the Arborgold CRM system to enter estimates, maintain accurate, up-to-date customer data and enhance customer care.
Process the mail, keep forms and collateral stocked, electronic record keeping, tracking spreadsheets and other duties as assigned.
Collaborate and assist other departments with projects as needed.
Skills & Qualifications:
Superior internal/external customer service and strong collaboration skills.
Exceptional communication, active listening, adaptability, resilience, and relationship-building skills.
Proficient in Microsoft Office, including Excel.
High degree of ownership and accountability, “can-do” attitude.
Expert planner, organizer and ability to multi-task.
High attention to detail and accuracy.
Self-directed, ability to work independently and as part of a team that is flexible and works together to meet deadlines and achieve results.
Flexible and able to prioritize varied tasks in a fast-paced environment that changes day-to-day.
Ability to handle high-pressure situations professionally.
Strong problem-solving skills. Not afraid to act or make decisions.
Preferred Qualifications:
1 years office administration or customer service experience
Experience in landscaping or construction industries
QuickBooks
Arborgold or other CRM experience
Bi-lingual (English/Spanish)
Job Type: Full-Time
Career Level: Entry to Mid-Level
Work Schedule:
Full-time, Onsite
M-F 8:30am-5:00pm
Saturday hours 8am-2pm during Spring busy season mid-April to end of May
Occasional outside hours for company events
Salary: We offer a competitive rate, negotiable based on experience.
Benefits:
Sign-on Bonus
Paid Time Off
Holiday Pay
401(k) and 401(k) matching
Employee Stock Ownership Plan
Health, Dental & Vision Insurance
Health Savings Account
Company Paid Life Insurance
Voluntary Life Insurance
Short-Term & Long-Term Disability Insurance
Referral Program
Fitzwater Outdoor Maintenance is a 100% employee-owned service company built on a foundation of hard work and strong commitment to customer satisfaction serving the needs of Darke, Preble and surrounding communities since 1946.
We're a fast-paced, entrepreneurial team where "can-do" attitudes are the norm and every day brings new opportunities. With exceptional customer service focus as our most important priority, everyone jumps in and works together to support each other to get work done among competing priorities requiring duties outside normal responsibilities when needed. It’s a very fast-paced environment where you must be highly flexible with a strong ability to multi-task and manage the details.
We're searching for a go-getter with a positive, solution-oriented mindset to join our team as Office Assistant. This isn't just a job; it's a chance to make a real impact in a thriving company and build a rewarding career as an employee owner.
Our ideal candidate is self-driven, takes initiative, quickly able to prioritize and be decisive and a bold customer advocate in all areas of responsibility.
Responsibilities:
First on point for incoming calls, customer service with a friendly, professional demeanor.
Greet visitors and engage customers for over-the-counter yard sales and invoice payments.
Respond promptly and follow-through with customer inquiries.
Utilize the Arborgold CRM system to enter estimates, maintain accurate, up-to-date customer data and enhance customer care.
Process the mail, keep forms and collateral stocked, electronic record keeping, tracking spreadsheets and other duties as assigned.
Collaborate and assist other departments with projects as needed.
Skills & Qualifications:
Superior internal/external customer service and strong collaboration skills.
Exceptional communication, active listening, adaptability, resilience, and relationship-building skills.
Proficient in Microsoft Office, including Excel.
High degree of ownership and accountability, “can-do” attitude.
Expert planner, organizer and ability to multi-task.
High attention to detail and accuracy.
Self-directed, ability to work independently and as part of a team that is flexible and works together to meet deadlines and achieve results.
Flexible and able to prioritize varied tasks in a fast-paced environment that changes day-to-day.
Ability to handle high-pressure situations professionally.
Strong problem-solving skills. Not afraid to act or make decisions.
Preferred Qualifications:
1 years office administration or customer service experience
Experience in landscaping or construction industries
QuickBooks
Arborgold or other CRM experience
Bi-lingual (English/Spanish)
Job Type: Full-Time
Career Level: Entry to Mid-Level
Work Schedule:
Full-time, Onsite
M-F 8:30am-5:00pm
Saturday hours 8am-2pm during Spring busy season mid-April to end of May
Occasional outside hours for company events
Salary: We offer a competitive rate, negotiable based on experience.
Benefits:
Sign-on Bonus
Paid Time Off
Holiday Pay
401(k) and 401(k) matching
Employee Stock Ownership Plan
Health, Dental & Vision Insurance
Health Savings Account
Company Paid Life Insurance
Voluntary Life Insurance
Short-Term & Long-Term Disability Insurance
Referral Program
