What are the responsibilities and job description for the Membership Developlment Coordinator position at Five Points Board of REALTORS?
The Membership Development Coordinator plays a key role in strengthening member relationships, driving engagement, and ensuring retention. This position requires strong real estate and MLS knowledge, exceptional customer service skills, and a proactive approach to member support. The ideal candidate is self-motivated, adaptable, and capable of navigating AMS systems while excelling in both in-person and virtual interactions.
Key Responsibilities:
- Develop and implement strategies to retain and recapture members.
- Provide responsive phone, email, web, and walk-in support to current and prospective members.
- Foster innovation and resolve member concerns to enhance satisfaction.
- Promote membership and program enrollment through direct engagement.
- Maintain a strong understanding of the AMS system, overseeing reports, billing, and audits.
- Develop and execute a Membership/MLS marketing plan, collaborating with the Communications Department.
- Serve as the primary liaison between FPREALTORS and its members, gathering feedback to improve services.
- Organize outreach initiatives, including brokerage sales meetings, networking events, sponsorships, and speaking engagements.
- Plan and execute membership events to promote the Association.
- Attend and support all major Association events.
- Act as staff liaison to the Membership and MLS Committees.
- Serve as one of the Board’s liaisons to Texas REALTORS® (TR) and the National Association of REALTORS® (NAR).
- Interpret and manage membership records while ensuring compliance with MLS rules, lockbox regulations, and association policies.
- Perform other duties as assigned by the supervisor.
Skills & Competencies:
- Strong customer service mindset with a focus on engagement and retention.
- Proactive problem-solving skills with the ability to work independently.
- Excellent verbal and written communication skills to effectively interact with members and stakeholders.
- Strong organizational skills with the ability to manage multiple projects and shifting priorities.
- Team-oriented with a collaborative and goal-driven approach.
- Professional demeanor with the ability to remain calm and solutions-focused when handling member inquiries.
Education & Experience:
- Associate degree in Business Administration, Business Communication, or a related field preferred; equivalent work experience accepted.
- Minimum 2 years of experience in real estate, business development, sales, or customer service.
- Familiarity with real estate industry operations, MLS platforms, and membership structures.
- Proficiency in Microsoft Office Suite and ability to learn AMS systems.
- Experience with social media platforms and emerging technologies.
Work Environment & Physical Demands:
- Ability to sit or stand for extended periods while actively engaging with members.
- Strong verbal and written communication skills for diverse audience interactions.
- Visual and auditory ability to respond effectively in critical situations.
- Ability to lift up to 40 lbs. when necessary.
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Round Rock, TX 78664 (Required)
Ability to Relocate:
- Round Rock, TX 78664: Relocate before starting work (Required)
Work Location: In person
Salary : $60,000