What are the responsibilities and job description for the Membership Coordinator (Southwest) position at Greater Austin YMCA?
The Membership Coordinator plays a key role in creating a welcoming and engaging environment for members, directly contributing to the Greater Austin YMCA’s purpose: We are elevating the quality of life in Greater Austin by boldly expanding access for all children, adults, families, and seniors in our dynamically growing community. The Coordinator will manage daily operations, member engagement, and service delivery. Candidates should be available Monday through Thursday from 2 PM to 7 PM, Saturdays from 9 AM to 3 PM, with occasional morning shifts. The position requires strong leadership, excellent communication skills, and a passion for fostering a positive member experience.
How You Will Make An Impact
While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, talk, and occasionally lift and/or move items, including equipment, furniture, and/or children. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
How You Will Make An Impact
- Support with, implementing and tracking member experience initiatives, including 120 member calls and follow-ups, membership tours and follow-ups, member retention initiatives, and member engagement events.
- Support in monitoring and evaluating new member engagement and retention strategies' effectiveness.
- Lead and support the Welcome Center team; duties include recruiting, hiring, training, and coaching as well as managing schedules
- Respond to member and participant inquiries and concerns in a timely manner
- Review Financial Assistance applications and award additional financial assistance
- Attend monthly membership meetings to improve practices at the association and branch level
- Ensure all members and participants are being served in accordance with YMCA values of caring, honesty, respect, and responsibility
- Lead by example the Y’s mission, vision, and values with program participants, members, staff and guests.
- Become an Ambassador of the Y’s work and culture by being the ultimate storyteller of who we are as an organization and brand.
- Complete other duties as assigned.
- High school degree or equivalent
- Minimum of 2 years of customer service or sales experience
- 1 year of YMCA experience preferred
- Bilingual and fluent in English and Spanish preferred
- You have a growth mindset - You quickly learn from failure and value feedback in the effort to continuously improve.
- You are a team player - You are a team player with a positive, service-oriented attitude and you can work well with others.
- You communicate effectively - You listen for understanding and meaning. You speak and write effectively.
- You are customer focus - You build good customer relationships and deliver customer-centric solutions.
- You foster a culture of inclusion and belonging - You leverage people’s differences as strengths.
- You are organized and productive. You are organized, able to prioritize tasks, and handle multiple assignments.
While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, talk, and occasionally lift and/or move items, including equipment, furniture, and/or children. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
