Training Manager

The Training Manager creates, conducts and manages organizational development, learning programs and platforms, and non-technical employee training activities. Guidance and consultation will be expected regarding learning and organizational development programs and processes. The Training Manager collaborates extensively with senior leadership, department heads, field level management, and other subject matter experts to develop internal, comprehensive training on a variety of subjects including leadership, talent management, employee development, job-specific training and general company topics related to policies and procedures and legal requirements.

Essential Duties and Responsibilities:

• Monitors and manages training utilization and completion via Learning Management Systems and all other learning platforms; communicates SOPs and corporate training plans and programs
• Manages and implements comprehensive employee and organizational training platforms through structured learning programs
• Works with senior management to implement department strategies that unify the organizational priorities to ensure resources are cohesive and aligned with both departmental needs and business goals, including technology, office requirements, and external resources
• Contributes to the continuous improvement of organizational, department and individual employee engagement levels through developing and recommending employee engagement surveying, employee development, learning and other key contributing engagement factors
• Develops and expands current programs that focus on the company’s business model
• Coordinates and develops a partnership with internal Marketing and Human Resource Departments to ensure awareness and use of the training programs and utilization of company branding
• Manages the adoption of the latest and most applicable trends in training tools, technology, applications and platforms while continuously maintaining and updating training programs to ensure relevancy and impact
• Recognizes training methods and messaging with consideration for and consistent with the corporate culture
• Attends interdepartmental meetings with other managers and business leaders.
• Helps to maintain and grow the presence and effectiveness of Training and Development team.
• Performs other duties as assigned.

Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Outstanding verbal and written communication skills
• Exceptional interpersonal, negotiation, and conflict resolution skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to act with integrity, professionalism, and confidentiality
• Must possess a great sense of urgency and follow-through to deliver best in class support
• Ability to promote a culture consistent with the stated goals, vision, mission, and values of the Company
• Possess an entrepreneurial spirit – ability to be proactive and not wait for instructions
• Ability to flourish with minimal guidance, be proactive, and handle ambiguity

Education and Experience:

• Bachelor’s degree from a four-year college or university required; Master’s degree preferred
• Experience developing and implementing administrative policies and procedures
• Ability to coordinate complex management tasks, to work independently, and to balance multiple priorities.
• Experience working with LMS (Learning Management Systems) and HRIS (Human Resources Information Systems)
• Ability to identity and coordinate with third-party vendors and systems
• Ability to conduct extensive travel across company locations; including Branch Offices, Dining Centers, and Culinary Center. Travel may require overnight stays away from home.
• Proficient skills in MS Office Suite or related software.