What are the responsibilities and job description for the Call Center Representative Lead Generator position at FIVE STAR COMMERCIAL ROOFING?
Overview
We are seeking a motivated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support while promoting our products and services. The ideal candidate will possess strong communication skills, a knack for negotiation, and a passion for sales. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you!
Responsibilities
- Engage with customers through warm calling to understand their needs and provide tailored solutions.
- Utilize effective negotiation techniques to close sales and meet customer expectations.
- Provide outstanding customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Maintain accurate records of customer interactions using our software systems.
- Collaborate with team members to achieve sales targets and enhance overall performance.
- Stay informed about product knowledge and industry trends to effectively communicate benefits to customers.
- Participate in training sessions to improve sales techniques and customer service skills.
Requirements
- Proven experience in customer service or sales roles is preferred.
- Strong verbal communication skills in English, with the ability to engage customers effectively.
- Familiarity with technology sales or technical sales is a plus.
- Proficiency in using software tools for tracking customer interactions and managing data.
- Ability to negotiate effectively and handle objections professionally.
- Experience in telemarketing or warm calling is advantageous.
- A positive attitude, strong work ethic, and willingness to learn are essential for success in this role.
Join us as we strive to provide exceptional service while growing our business!
Job Type: Full-time
Pay: $350.00 - $1,000.00 per week
Benefits:
- Paid time off
Shift:
- 8 hour shift
- No nights
Supplemental Pay:
- Bonus opportunities
- Commission pay
- Performance bonus
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $350 - $1,000
