Operations Manager, New Hampton Agronomy

Description

Job Title: Operations Manager, New Hampton Agronomy

Hours/Week: 40 hours per week with more hours required as needed

FLSA Status: Salary Exempt

Reports To: Agronomy Operations Manager

Job Objective

This position is responsible for management of all operations/activities at Five Star Cooperative’s New Hampton Agronomy location. . Responsible for servicing customers, maintaining existing customer’s business, and obtaining new customer’s business. Be a resource for customers to come to for industry information. Supervises all operations employees to achieve the objectives needed. Responsible for inventory control of all products/commodities for proper quantity and quality. The incumbent will be responsible for monitoring the location’s safety and preventative maintenance program. Incumbent will also schedule daily workflow, assist with hiring, performance management, and supervision of the location. This position will help with setting, monitoring, and achieving strategic company and location goals. This person will attend management meetings/training as directed; and works to achieve the objectives of the cooperative.

At times, incumbent may direct assigned fleet vehicles.

The incumbent will be expected to assist other locations and departments as assigned by management. Will communicate availability regularly and assist with projects as needed.

Incumbent maintains efficiency in a manner that will optimize the cooperative’s market share and savings, improve the cooperative’s efficiency, help achieve the cooperative’s mission and goals, and result in outstanding customer service.

This position will maintain a positive attitude that promotes teamwork within the location, as well as within the cooperative and upholds a favorable image of Five Star Cooperative at all times.

Qualifications

Education—High school diploma or equivalent; fluent reading, writing, and speaking the English language

Experience

• Strong written and verbal communication skills necessary
• Computer skills required – Proficient in Microsoft Word and Excel
• Good customer service skills and approach necessary
• Ag background a plus
  
  

License, Certificate or Registration: Valid driver license, Grain Grading

Basic Skills—Speaking, Writing, Reading Comprehension, Listening, Monitoring, Judgment and Decision Making, Time Management

Essential Duties

• Managing all operations personnel at location; including assisting with hiring, performance reviews, disciplinary action, training, coaching, and rewarding employees (within company guidelines).
• Determines work tasks that need to be completed and instructs employees to complete needed tasks in a safe manner.
• Maintains a clean, neat, well maintained location appearance both inside and out.
• Oversees the maintenance and repair of all facilities, equipment, and vehicles. Assures operation of equipment is done safely; and in a manner to assure equipment/vehicles is/are operated under ideal conditions (not recklessly).
• Maintains control of all inventory products/commodities both in quantity and quality.
• Manages the operational function and team at assigned location.
• Leads facility in improving efficiency, developing employees, and offering premier customer service.
• Managing all personnel at assigned location including assisting with hiring, performance reviews, disciplinary action, training, coaching, and rewarding employees (within company guidelines).
• Collaborates with Agronomy Operations Manager on location budget and asset needs.
• Receives dry and liquid fertilizer at assigned location.
• Receives bulk and packaged chemicals into the warehouse.
• Receives deliveries of seed into the warehouse.
• Maintains inventory and distribution of products.
• Operates and maintains agronomy load-out facilities.
• Collaborates with Regional Operations Lead/Dispatcher to load trucks in order of deliveries.
• Helps load and deliver seed to farmers.
• Operates seed treatment equipment as farmers pick up seed.
• Maintains a clean, neat, well maintained location appearance both inside and out.
• Follows regulatory guidelines for all areas.
• Continually upgrades training by learning on the job, attending schools, seminars, and/or by reading product and industry information.
• Handles customer complaints smoothly. Solves the problem as soon as possible, either personally, or through communication with supervisor.
• Maintains open communication with Operations Managers, COO, CEO, other departments, fellow employees, etc.
• Follows Five Star’s safety policies.
• Abides and enforces policies set forth in the employee policy manual.
• Assisting other departments when needed.
• Other duties as assigned.
  
  

Maintenance & Safety

• Observe OSHA, state, and federal safety regulations
• Maintains company compliance, enters any compliance data and completes monthly preventative maintenance schedules.
• Operates trucks and equipment safely
• Receives no OSHA, state, or federal citations
• Receives no valid customer complaints concerning driving
• Maintain clean and neat facilities
• Maintain housekeeping and sanitation standards
• Upholds Five Star’s Safety regulations and procedures
  
  

Service And Skills

• Excellent customer service required – Applicant must be neat and approachable
• Handles customer complaints smoothly – notifies supervisor of any problems and strives to solve any problems quickly, either personally or through communication with the supervisor.
• Excellent telephone skills – applicant must promptly and courteously answer the phone
• Requires acute attention to detail
• Requires making decisions that affect customers, other employees, Five Star Coop’s financial resources, and/or the image and reputation of the organization
• Commitment to excellence and high standards
• Actively work to increase personal skills and knowledge
• Attend product, merchandising, safety, and cooperative meetings as requested
  
  

Work Context For The Essential Functions Of The Job

• Requires face-to-face and telephone communication with individuals, customers, or teams daily
• Opportunity to make decisions without supervision,
• Requires making decisions that impact the results of co-workers, clients or the company,
• Requires being exact or highly accurate,
• Requires repeating the same physical activities or mental activities over and over,
• Requires meeting strict deadlines daily to ensure customer service when unloading and product delivery deadlines.
• Requires work with others in a group or team,
• Requires work with external customers or the public,
• Includes responsibility for work outcomes and results,
• Includes responsibility for the health and safety of others,
• Requires wearing common protective or safety equipment,
  
  

Other Duties

• Must be able to meet physical requirements of the position, including prolonged periods of standing, working in confined spaces and elevated heights, bending, kneeling, climbing stairs and ladders.
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Good judgment with the ability to make timely and sound decisions
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Ability to work independently and as a team player
• Must be able to climb stairs, reach above, below, and at shoulder level.
• Willingness to work from multiple locations within the cooperative
  
  

Work Conditions and Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job is performed indoors or outdoors and will have exposure to external elements including: weather extremes of Northern Iowa, heights, confined spaces, and other variable and unique environments. Employee will have exposure to dust from feed, grain, or fertilizer products.

Requirements

Physical Abilities

• Far Vision—The ability to see details at a distance.
• Near Vision—The ability to see details at close range to complete detailed paperwork and computer work (within a few feet of the observer).
• Reaction Time—The ability to quickly respond (with the hand, finger, foot) to a signal (sound, light, picture) when it appears.
• Static Strength—The ability to exert maximum muscle force to lift, push, pull, or carry objects.
• Response Orientation—The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
• Spatial Orientation—The ability to know your location in relation to the environment or to know where other objects are in relation to you.
• Depth Perception—The ability to judge which of several objects is closer or further away from you, or to judge the distance between you and an object.
• Extent Flexibility—The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
• Multilimb Coordination—The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
• Manual Dexterity—The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble or move objects
• Climbing—Ability to climb stairs.