Job Description
Job Description
Description :
Job Title : Operations Specialist
Hours / Week : 40 hours per week with more hours required as needed
FLSA Status : Non-Exempt
Reports To : Operations Manager
Job Objective :
Under the direction of the location supervisor and / or operations manager, the operations specialist is responsible for tasks in operating our grain and / or agronomy facilities. Duties include, but are not limited to, assisting in all aspects of the elevator operations. This position will be responsible for receiving grain, maintaining grain conditions, and measuring grain inventory. Incumbents will also be responsible for loading and unloading bulk and packaged fertilizer and chemical products and measuring agronomy inventory.
The incumbent will be expected to assist other locations and departments as assigned by management. Will communicate availability regularly and assist with projects as needed.
Incumbent maintains efficiency in a manner that will optimize the cooperative’s market share and savings, improve the cooperative’s efficiency, help achieve the cooperative’s mission and goals, and result in outstanding customer service.
This position will maintain a positive attitude that promotes teamwork within the location, as well as within the cooperative and upholds a favorable image of Five Star Cooperative at all times.
Qualifications
Education —High school diploma or equivalent; fluent reading, writing, and speaking the English language
Experience :
- Strong written and verbal communication skills necessary
- Computer skills required – Proficient in Microsoft Word and Excel
- Good customer service skills and approach necessary
- Ag background a plus
License, Certificate or Registration : Valid Class A CDL; Valid DOT physical card; or ability to obtain the above; Certification to Grade Grain
Basic Skills —Speaking, Writing, Reading Comprehension, Listening, Monitoring, Judgment and Decision Making, Time Management
Job Summary and Primary Duties :
Maintain grain qualityWorks with grain weighing, grading, probing, and communicating bin designationPerforms general housekeeping to maintain dust levelsPerforms maintenance and repairs to equipmentMeasure and tracks inventory of grain and agronomy productsPerforms basic grain handling; loading and unloading trucksAbility to dump grainAssists with loading and unloading fertilizer and chemicalsUnderstand basic agronomy chemistry of all productsWorks in fertilizer plant mixing, loading trucks, reading work orders and maps, etc.Completes and maintains driving and delivery recordsAssists with operations, helps with distribution of seed, fertilizer, and CPP products to growersWorks directly with customers, developing excellent customer relationsEnforce and abide by all cooperative policiesEnforce and uphold the cooperative’s credit policyGood communication with all employees and customersMaintenance & Safety :
Observe OSHA, state, and federal safety regulationsMaintains company compliance, enters any compliance data and completes monthly preventative maintenance schedules.Operates trucks and equipment safelyReceives no OSHA, state, or federal citationsReceives no valid customer complaints concerning drivingMaintain clean and neat facilitiesService and Skills :
Excellent customer service required – Applicant must be neat and approachableHandles customer complaints smoothly – notifies supervisor of any problems and strives to solve any problems quickly, either personally or through communication with the supervisor.Excellent telephone skills – applicant must promptly and courteously answer the phoneRequires acute attention to detailRequires making decisions that affect customers, other employees, Five Star Coop’s financial resources, and / or the image and reputation of the organizationCommitment to excellence and high standardsActively work to increase personal skills and knowledgeAttend product, merchandising, safety, and cooperative meetings as requestedWork Context for the Essential Functions of the Job :
Requires face-to-face and telephone communication with individuals, customers, or teams dailyOpportunity to make decisions without supervision,Requires making decisions that impact the results of co-workers, clients or the company,Requires being exact or highly accurate,Requires repeating the same physical activities or mental activities over and over,Requires meeting strict deadlines daily to ensure customer service when unloading and product delivery deadlines.Requires work with others in a group or team,Requires work with external customers or the public,Includes responsibility for work outcomes and results,Includes responsibility for the health and safety of others,Requires wearing common protective or safety equipment,Other Duties :
Must be able to meet physical requirements of the position, including prolonged periods of standing, working in confined spaces and elevated heights, bending, kneeling, climbing stairs and ladders.Ability to deal effectively with a diversity of individuals at all organizational levelsGood judgment with the ability to make timely and sound decisionsVersatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasmAbility to work independently and as a team playerMust be able to climb stairs, reach above, below, and at shoulder level.Willingness to work from multiple locations within the cooperativeWork Conditions and Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job is performed indoors or outdoors and will have exposure to external elements including : weather extremes of Northern Iowa, heights, confined spaces, and other variable and unique environments. Employee will have exposure to dust from feed, grain, or fertilizer products.
Requirements : Physical Abilities
Far Vision—The ability to see details at a distance.Reaction Time—The ability to quickly respond (with the hand, finger, foot) to a signal (sound, light, picture) when it appears.Static Strength—The ability to exert maximum muscle force to lift, push, pull, or carry objects.Response Orientation—The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.Spatial Orientation—The ability to know your location in relation to the environment or to know where toher objects are in relation to you.Near Vision—The ability to see details at close range (within a few feet of the observer).Depth Perception—The ability to judge which of several objects is closer or further away from you, or to judge the distance between you and an object.Extent Flexibility—The ability to bend, stretch, twist, or reach with your body, arms, and / or legs.Multilimb Coordination—The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.Manual Dexterity—The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble or move objects
