What are the responsibilities and job description for the (c) Customer / Office Support position at Five Star Food Service, Inc.?
The office position is a support administrative position within a Branch Operation directly reporting to the Office Manager. The office support person will provide service to our customers answering questions, handling complaints, and troubleshooting problems with product and services. The office position will listen to clients to understand the reason for their call and address all concerns or take detailed information to relay to service or delivery teams to resolve service or product issues. Complete additional tasks as assigned by Office Manager.
Office personnel should be customer focused, detail oriented and efficient. They should be polite, knowledgeable, reliable, and adaptable.
Qualifications:
- Answer calls and emails addressing customer concerns or needs.
- Respond accurately and efficiently, offering solutions ensuring the customer feels supported and valued.
- Engage in active listening, confirming information and diffusing angry or frustrated clients as needed.
- Utilize software, databases, tools, appropriately and submit information accurately, concise, and grammatically correct.
Management/Supervisory: Non-supervisory responsibilities
Education and Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Language, Communication, and Appearance Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple, grammatically correct correspondence.
Computer Skills: Proficient with Microsoft Office and Excel. Communicate via email, typing grammatically correct.
Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, fractions, and decimals.
Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Other Qualifications: Communicate and support fellow team members.
Physical Demands: While performing this position's duties, the employee must hear, read and verbally communicate.
Benefits:
- Full-Time Employee Benefits Package Includes: Medical, Vision, Dental, Life & AD&D, Critical Illness, Short & Long Term Disability, 401(k), paid vacations and holidays
- Help us generate 500,000 meals for hungry kids each year via our 501(c)3 charity, Feeding the Future, Inc.
Position Information:
- Status: Full-Time
- Pay Rate: Starting at $15.00
- Work Hours: 8:00am - 4:30pm
- Work Days: Monday thru Friday
About Five Star Breaktime solutions:
Join one of the nation’s largest on-site food and beverage service providers proudly offering custom solutions to our clients including micro markets, full-line vending, coffee service, pantry service, sustainable products, water (filtered and bottled) service, catering, and corporate food service.
Notice: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EEO/Disabled/Veteran/Federal Contactor
Salary : $15
