Demo

Coffee and Water Customer Success Manager

Five Star Food Service, Inc.
Hendersonville, TN Full Time
POSTED ON 4/2/2025
AVAILABLE BEFORE 4/11/2025

Are you passionate about delivering exceptional customer experiences and building long-term client relationships? Five Star Breaktime Solutions is looking for a Customer Success Manager to lead customer engagement, drive retention, and promote growth in our Refreshment Services division.

What You’ll Do:

  • Build strong relationships with corporate and individual customer contacts.
  • Visit client locations to conduct surveys and ensure satisfaction.
  • Serve as the key liaison across all business lines (Refreshment Services, Markets, Vending, Dining).
  • Work with operations and management to ensure customer needs are met with urgency and professionalism.
  • Identify opportunities to expand services and increase sales.
  • Conduct location inspections to ensure company standards are upheld.
  • Address customer concerns and implement solutions to improve service.
  • Keep accurate records of customer interactions and feedback.
  • Attend industry events and conferences as needed (travel required).

What We’re Looking For:

  • Education & Experience: Bachelor’s degree preferred with 2 years of experience in customer service, sales, or account management.
  • Skills: Strong communication, negotiation, and problem-solving abilities.
  • Tech-Savvy: Proficiency in Excel, Word, PowerPoint, and Outlook.
  • Results-Driven: Proven ability to meet sales and profit goals.
  • Professionalism: Ability to represent our company values with integrity.
  • Travel: Willingness to travel regionally, including overnight stays as needed.

Benefits:

  • Paid Vacation: Enjoy a well-deserved break with 10 days of paid vacation.
  • Holiday Perks: Celebrate seven paid holidays throughout the year.
  • Comprehensive Benefits: Access medical, vision, and dental insurance for your well-being and your family.
  • Retirement Savings: Participate in our 401(k) matching program for a secure future.
  • Car Program, Cell Phone, and Laptop

Notice: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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