What are the responsibilities and job description for the Coffee and Water Customer Success Manager position at Five Star Food Service, Inc.?
Are you passionate about delivering exceptional customer experiences and building long-term client relationships? Five Star Breaktime Solutions is looking for a Customer Success Manager to lead customer engagement, drive retention, and promote growth in our Refreshment Services division.
What You’ll Do:
- Build strong relationships with corporate and individual customer contacts.
- Visit client locations to conduct surveys and ensure satisfaction.
- Serve as the key liaison across all business lines (Refreshment Services, Markets, Vending, Dining).
- Work with operations and management to ensure customer needs are met with urgency and professionalism.
- Identify opportunities to expand services and increase sales.
- Conduct location inspections to ensure company standards are upheld.
- Address customer concerns and implement solutions to improve service.
- Keep accurate records of customer interactions and feedback.
- Attend industry events and conferences as needed (travel required).
What We’re Looking For:
- Education & Experience: Bachelor’s degree preferred with 2 years of experience in customer service, sales, or account management.
- Skills: Strong communication, negotiation, and problem-solving abilities.
- Tech-Savvy: Proficiency in Excel, Word, PowerPoint, and Outlook.
- Results-Driven: Proven ability to meet sales and profit goals.
- Professionalism: Ability to represent our company values with integrity.
- Travel: Willingness to travel regionally, including overnight stays as needed.
Benefits:
- Paid Vacation: Enjoy a well-deserved break with 10 days of paid vacation.
- Holiday Perks: Celebrate seven paid holidays throughout the year.
- Comprehensive Benefits: Access medical, vision, and dental insurance for your well-being and your family.
- Retirement Savings: Participate in our 401(k) matching program for a secure future.
- Car Program, Cell Phone, and Laptop
Notice: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EEO/Veteran/Federal Contractor
