Technical Services Manager

Five Star Parks & Attractions, a trailblazer in the amusement and hospitality industry, is more than an industry leader; it's a dynamic workplace where joy and excellence converge. Actively involved in creating vibrant amusement park locations, we are the force behind superior entertainment experiences and lasting success. With a proud portfolio of unparalleled FEC brands, we ensure unforgettable moments at every location. Our commitment to safety, trust, and pride in our work creates a warm and inclusive environment where guests are treated like friends. At Five Star Parks & Attractions, we embrace empathy, acknowledge possibilities for all, and celebrate the unique payoff for each individual guest. Join us in a workplace that's not only safe & secure but also FUN, where every day is a joyful adventure.

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https://my5star.rec.pro.ukg.net/TRA1036TRCK/JobBoard/efe7cb3e-a03f-42a7-ac86-119f85eeeeaf/OpportunityApply?opportunityId=27804580-8248-4f96-bf75-f200e9cd6104

Job Summary:

The Technical Service Manager will oversee technology and maintenance. They will be a self-starter who has experience with electro-mechanical, equipment maintenance, and troubleshooting. Successful candidates will be talented individuals who are lifelong learners and fantastic problem solvers. Not only are we seeking technical aptitude, but also someone with customer service experience.

Accountabilities:

• Training and scheduling of Maintenance Managers at local stores
• Ensure compliance with state, federal, and other regulatory agencies
• Will assume responsibility and accountability of the Maintenance Department
• Supervise Maintenance Techs to ensure assigned tasks are effectively addressed
• Meet regularly with staff to provide supervision and ensure open communication
• Determine schedules for maintenance staff to ensure appropriate coverage and to expedite work.
• Oversee, clean, and be responsible for multiple attractions including Coasters, Virtual Reality Systems, Laser Tag, Simulators, and more.
• Order all parts following budgets
• Assist techs on major escalated issues
• Assist with POS systems, projectors, and other building equipment
• Ensures daily preventative maintenance and repairs are completed
• Maintain PM logs for all attractions and keep them up to date
• Responsible for all building maintenance and contractors needed to repair
• Communicate daily with team members
• Maintain a safety-focused attitude at all times
• Assist with documenting fire and disaster drills in accordance with regulatory requirements
• Ensure implementation of corrective action needed as a result of internal or external safety inspections
• Inspect storage rooms, work rooms, utility/janitorial closets, etc., for upkeep and supply control
• Follow all processes involving maintenance including but not limited to safety and OSHA, maintenance procedures, logging, and reporting
• Assist with parts/tools inventory and purchasing for stores
• Maintaining payout structure at all locations (25%) as well as assist troubleshooting with Embed and Center Edge POS system
• Ensure that maintenance personnel always follow established safety regulations in the use of equipment and supplies
• Ensure that all personnel wear and/or use safety equipment and supplies (e.g., back brace, mechanical lifts, etc.) when lifting or moving heavy objects
• Ensure that supplies, equipment, etc., are maintained to provide a safe and comfortable environment
• Assist with obtaining/maintaining material safety data sheets (SDS) for hazardous chemicals in the maintenance department
• Ensure that containers of hazardous chemicals in the department are properly labeled and stored

Key Responsibilities:

• Manage third party vendors
• Create a positive safety culture ensuring safety of our employees and visitors at all times.
• Ensure compliance of Five Star Parks & Attractions standards
• Interact and communicate with employees to monitor performance
• Perform other duties as assigned by management
• Must be able and willing to stand or walk for up to 10-hour shifts
• Familiar with Embed system and Center Edge POS software

Education:

• High school or equivalent education required

Qualifications:

• Must be 21 years or older
• Must have, as minimum, one (1) year experience in a supervisory capacity, in a maintenance related position.

Requirements:

• Must maintain a neat, clean, and well-groomed appearance standards
• Highly organized and strong work ethic

Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply.

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