Inside Sales Representative

Job Title : Inside Sales Representative

Location : Des Moines, IA

Reports To : Sales and Customer Service Manager

Overall Purpose :

This position is a critical member of the Des Moines Sales Team, responsible for maintaining and growing customer accounts and relationships.

The role includes providing top-tier service in interactions and deliverables to customers, including quotes, product solutions, and customer service, ensuring the delivery of state-of-the-art structural products in an ethical, timely, and professional manner.

Essential Job Functions & Expected Outcomes :

Sales Design & Customer Project Support :

• Coordinate and prepare solution-based product quotes for structural products, ensuring all customer needs and expectations are met or exceeded.
• Serve as the first point of contact for customers regarding technical questions, shipments, products, and deadlines.
• Maintain and grow customer relationships through proactive communication and status updates on quotes, orders, and shipments.
• Autonomously determine product solutions and pricing for customer projects within the quoting process and parameters provided.
• Collaborate with the engineering team on complex quote requests to ensure accuracy and alignment with customer specifications.
• Utilize reports and other tools to track and follow up on outstanding quotes.
• Work within a team to generate sales leads and grow the business.
• Assist the Sales and Customer Service Manager in updating and maintaining sales forecasts.
• Periodically travel to trade shows, industry events, and customer locations to network and build long-term relationships.
• Participate in Root Cause Analysis regarding customer concerns, complaints, and shipment errors.
• Engage in process and product improvement projects.

Other Duties :

Additional duties, responsibilities, and activities may be assigned at any time with or without notice.

Position Requirements :

Education :

• High School Diploma required; undergraduate degree in an applicable field is preferred.
• Working knowledge of CAD systems and some grain industry experience is preferred; or an equivalent combination.

Experience :

• Experience within sales and / or customer service, specifically within large and / or structural design, is preferred.
Certifications :
• N / A
• N / A

Functional Skills :

• Solution-based problem-solving skills with strong attention to detail.
• Ability to plan, prioritize, and organize information effectively.
• Provide guidance to customers on technical questions, order processes, and status updates.
• Ability to read construction drawings or blueprints is preferred but not required (training provided as necessary).

Technology Aptitude / Skills :

• Intermediate skill within Excel is required.
• Ability to utilize and / or learn to utilize ERP (Oracle) and CAD software.

Language Skills :

Ability to read, write, and communicate in English.

Leadership / Behaviors :

Customer-focused, strong communication skills, organization, and problem-solving abilities.

Culture Match Behaviors :

Ethical and respectful, open communication, seeks solutions, team player, self-starter, can-do attitude, and can respectfully share information to help develop and adhere to best practices.

Core Values :

• Integrity in all things.
• Customers are why we exist.
• Profitability is a must.
• Excellence in all we do.
• People make the difference.

Equipment Used :

Standard office equipment such as computers, phones, and photocopiers.

Direct and Indirect Reports :

• Direct Reports None.
• Indirect Reports None.

Physical Requirements to Perform Essential Functions :

• Ability to sit at a desk for 6 hours per day.
• Ability to operate a keyboard and view a computer screen for the majority of the day.
• Ability to communicate with others via phone, in-person, and computer.
• Ability to sit, stand, walk, bend, reach, kneel, squat, twist, push, pull, stoop, crouch, and carry items frequently.
• Ability to climb grain bins, support towers, and catwalks.

Environmental Conditions & Travel :

• Primarily exposed to a normal office environment with moderate noise.
• Occasionally required to wear suitable Personal Protective Equipment while visiting manufacturing departments or client locations.
• Travel : Up to 5% may be required.
9 hours ago